Front Office Manager
3 months ago
The Front Office Manager plays a pivotal role in launching our eco-luxury resort, overseeing every guest detail from reservations to check-out. Responsibilities include creating top-notch policies, training staff for exceptional service, and handling guest needs. Beyond the front desk, the role will manage marine operations with a focus on sustainability. Collaboration with other departments ensures a seamless experience, blending luxury with a deep connection to nature and wildlife. If you possess exceptional technical expertise, excellent leadership skills, and a passion for maintaining a world-class facility, we invite you to take on this pivotal role and shape the future of our esteemed establishment
**What is in it for you**:
- Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you
- Ignite your skills with our cutting-edge Academies for rapid professional growth.
- Cultivate your talents and watch your career flourish, locally and globally.
- Drive change through impactful Corporate Social Responsibility activities.
- Immerse yourself in a vibrant work environment with extraordinary colleagues.
- Join us on a direct path to success as we skyrocket to new heights
**Key Responsibilities**:
- Front Office Operations: Ensure exceptional customer service for all guests by managing the check-in and check-out processes efficiently, overseeing reservation systems, monitoring room availability, and promptly addressing and resolving guest concerns or issues while maintaining a positive and professional demeanor.
- Team Leadership: Supervise and lead the front office team, including receptionists, concierge, and bell staff. Provide training, guidance, and support to ensure a high level of performance, focusing on customer service, system usage, and hospitality standards.
- Financial Management: Monitor and control front office budgets, expenses, and revenue. Implement strategies to maximize profitability.
- Quality Assurance: Implement and maintain quality standards in guest services, ensuring a welcoming and comfortable environment.
- Technology Utilization: Stay updated on industry trends and implement new technologies to enhance front office operations and guest experience.
**Qualifications**:
- Education: Bachelor's degree in Hospitality Management or a related field preferred.
- Professional Background: Minimum of 6 years of experience in a front office management role within a luxury resort. Pre-opening experience is preferred, and Middle East experience is a must.
- Leadership Management: Demonstrate strong leadership and interpersonal skills. Possess strong organizational skills, with the ability to create and maintain positive working relationships at all levels.
- Communication: Capable of handling stressful situations and resolving conflicts. Exhibit excellent communication and interpersonal skills, enabling effective interaction with guests, team members, and stakeholders.
- Technical Proficiency: Show proficiency in resort management software and reservation systems.
**Salary**: BD1,900.000 - BD3,700.000 per month
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