Aws Support
1 day ago
**24/7 Monitoring and Support**: Ensure continuous monitoring and support for all cloud resources.
- **Resource Provisioning**: Manage the provisioning and de-provisioning of AWS resources.
- **Cost Management**: Monitor and optimize cloud spending.
- **Backup and Recovery**: Implement and manage backup strategies and disaster recovery plans.
- **Patch Management**: Regularly update and patch all systems and services. Support with Patching vulnerabilities identified during VAPT exercises.
- **Performance Monitoring**: Continuously monitor the performance of cloud resources.
- **Optimization**: Identify and implement performance improvements.
- **Capacity Planning**: Plan for future capacity needs based on usage trends.
- **Network Configuration**: Manage VPCs, ACLs, routing tables, and security groups.
- **DNS Management**: Manage DNS settings and configurations.
- **Audit Logs**: Enable audit logs for all activities and integrate with SIEM.
- **Reporting**: Provide regular reports on performance, security, and compliance.
- **Documentation**: Maintain up-to-date documentation of the infrastructure and processes. Keep Infrastructure as a code (AWS CloudFormation) if and as applicable.
- **Technical Support**: Provide technical support for troubleshooting and issue resolution.
- **Technical Support**: Additionally, also provide timely and relevant support during an incident or Business continuity or Disaster recovery event.
- **Continuous Improvement**: Regularly review and improve processes and infrastructure.
- **Adoption of New Technologies**: Stay updated with the latest AWS services and features.
- **Service Level Agreements (SLAs)**: Clearly outline expected response and resolution times.
- **High Availability**
Pay: BD900.000 - BD1,000.000 per month
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