Manager Cloud Services

5 days ago

Manama, Bahrain stc bahrain Full time

Job Objective:
To define the Cloud services strategic objectives and plans, in coordination with the Director of Business Products and Solutions, and drive their implementation, in alignment with the overall Business sector's strategy; Lead improvement initiatives for products and services in order to meet customer satisfaction, profitability targets and drive expansion across the Business sector.

Job Specifications:
**Strategic Contribution**
- ** **Contribute to the development and execution of the Business Products & Solutions department's strategy and objectives to support growth in the Business sector.
- Define the overall cloud strategy for Business sector and ensure its alignment with the overall Business Products & Solutions strategy, business goals and performance targets.

**Business Planning and Performance Management**
- Monitor section performance KPIs and profitability, providing relevant progress updates to the Director Business Products & Solutions, as needed, to remain aware of the overall Business performance.

**Cloud Partners Management**
- Define the cloud partners strategy and develop cloud partners' prioritization criteria.
- Manage relationships with cloud partners, ensuring contractual obligations are met, and services are delivered effectively.

**Business Products and Solutions - Cloud Services**
- Supervise Cloud service lifecycle, revenues, and profitability to ensure its alignment with the Business sector's business needs, strategic objectives, and sales targets.
- Lead Cloud portfolio to drive acquisition and expansion of Cloud subscriber base in Business sector.

**Collaboration and Cross Boundary**- Coordinate with Sales and Business Operations in order to effectively prepare support material / guidelines for sales and customer service agents.
- Promote cooperation with Planning & Performance and CVM & Analytics teams in order to acquire relevant insights for designing the value proposition of Cloud Services.

**People Management**
- Coordinate the department's activities and manage team scheduling to ensure that all work is carried out efficiently, in line with the annual business plans, policies and procedures.
- Develop the workforce plan and lead staff hiring, performance management and training activities to attract, develop and retain talent for the Business sector.

**Change Management and Continuous Improvement**
- Lead the identification of opportunities for continuous improvement of the function's systems, processes, and practices considering international best practices, improvement of business processes and cost optimization.
- Research relevant regional and global market trends to stay up to date with best practices and drive relevant initiatives for improvements.

**Reporting and Compliance**
- ** **Ensure that all functional reports are prepared timely and accurately and meet stc Bahrain's organizational requirements, in adherence to the company's policies and quality standards.
- Ensure compliance to all policies and procedures, as well as to controls related to quality, health, safety, environmental management, guaranteeing employee and assets safety and legislative compliance.

Qualification & Experience:

- Minimum requirements:_
- Bachelor's degree in Business Administration, Engineering, IT or any other relevant field.
- Proficiency in English language
- Minimum 9 years of relevant experience, with at least 6 years in a leadership position

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