
Customer Experience Intern
2 days ago
**About Lola**:
Lola, make your dreams come true
Sprinkle your occasions with joy by combining the beauty of creative decorations with personalized touches in your dream cake, from the size, flavor, colors, and cake decorations, including PhotoCake... ensure that your unique celebration becomes an extraordinary memory.
**What You’ll Do**:
- Be the voice of Lola—assist customers via chat, and phone to ensure smooth cake customization and order fulfillment.
- Help customers create their dream cakes by guiding them through our app and answering any questions.
- Resolve customer inquiries and issues with a friendly, solution-driven approach.
- Gather and share feedback to help us improve our customer experience.
- Surprise and delight customers by adding extra magic to their interactions
**What We’re Looking For**:
- A people person who loves helping others and has great communication skills.
- Someone with a problem-solving mindset—able to handle challenges with patience and positivity.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Comfortable with technology and eager to learn new tools.
- Bonus points if you have experience in customer service, hospitality, or retail
**Why Join Us?**
- Hands-on experience in a fast-growing, fun, and creative company.
- Sweet perks (yes, there will be cake involved).
- Opportunity to learn from a team that’s passionate about customer happiness.
- Potential for a full-time role based on performance.
**Job Type**: Internship
Application Question(s):
- What is your nationality?
**Education**:
- Diploma (preferred)
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