Senior Customer Experience Officer

4 days ago

Manama, Bahrain Bahrain Airport Services Full time

**Main Objectives**
Create culture change internally, help leaders by guiding them through a systematic, step by step course of action, mapped to the needs of creating a vibrant and successful customer centric company culture. Create solutions and processes differentiating experiences that are customized, relevant, and profoundly impactful to the customer experience for which they are intended all while building employee engagement, learning agility, and capability.

**Main Duties**
- Works hand in hand with the Head of Customer Experience.
- Communicate Head of Customer Experience external findings internally and ensure procedures and processes take place.
- Interprets external CX policies and campaigns for internal communication and training.
- Internal relations role, representing CX Team on day-to-day issues within BAS.
- Develop communications and training campaigns alongside Information & Communications Officer.
- Facilitate the development of the electronic CX System.
- Oversee and ensure the beta testing and optimization phase, and maintain system level of performance once live.
- Support customer complaint dispatch line.
- Ensure and monitor data entry in the customer feedback and complain system.
- Monitor active cases to completion internally.
- Ensure compliance with SLAs.
- Strategy implementation support.
- Project implementation support.
- Manage members of CX Team “department champions” in BAS departments.
- Coordinates the activities of CX ‘Department Champions.’
- Organize a monthly meeting with our CX champions to discuss complaints received through the system and follow up methods and processes to ensure complain remedial actions time line.
- Project management experience.
- Monitor and report on quality of customer service, ensuring front-facing staff interactions with clients are completed in compliance with set standards of courtesy and professionalism.
- Implements CX processes and systems, e.g. onboarding and exit process.

Comply with the Company and Airport authorities’ health, safety, and security regulations.

**Minimum Requirements**

**Education**:
Bachelor’s degree in Business Management or equivalent.

**Experience**:
Minimum of 3 years experience in Operation with an airline, an airport opertion or customer relation experience.

**Other Essential Requirements**:

- Diplomatic and skilled in conflict resolution.
- Ability to interrogate and interpret relevant data on the network
- Report writing skills
- Fundamental knowledge of the Terminal & Airside Operations and all the rules and regulations covering Terminal Safety & Security including depth knowledge of relevant Airport, Airlines, IATA and ICAO annexes & recommendations.
- Strong interpersonal skills, ability to communicate and influence effectively across the organization**.**
- Highly confident in the use of data to support decision making.
- Result driven / forward thinking.

Seeking for business opportunities with maintaining good relationship with airlines.

**Job Types**: Full-time, Contract

  • Senior Customer Experience Officer

    4 days ago

    Manama, Bahrain Bahrain Airport Services Full time

    **Main Objectives** Communicating analysis results while making recommendations to senior management teams and developing data cleansing regulations. you’ll need to have excellent written and oral communication skills. Collect, analyze and present data extracted from Customer complain and feedback system using your knowledge of statistics to conduct...

  • Officer, Digital Customer Experience

    6 months ago

    Manama, Bahrain Ahli United Bank Full time

    Officer, Digital Customer Experience **Role Statement** **Principal Responsibilities** **1. Digital Marketing Development** - Assist the creation, development, and implementation of digital marketing plans. - Allocation of digital marketing budget per plan in accordance to business priorities and associated marketing campaigns - Monitoring of marketing...

  • Customer Experience Manager

    1 week ago

    Manama, Bahrain Bahrain Airport Services Full time

    **Main Objectives** To manage the company’s airport related customer service, experience and journey and be accountable for the development and monitoring of SLAs with airport related customers and relevant stakeholders. To track, measure and maintain performance records against agreed KPIs and conduct satisfactions surveys of airlines, passengers and...

  • Senior Customer Relationship Specialist

    2 months ago

    Manama, Bahrain Zurich Insurance Full time

    **Job Summary** - Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.- Reporting to Head of Distribution - CLP, the Senior Customer Relationship Specialist will be responsible for...

  • Customer Experience

    7 months ago

    Manama, Bahrain Lola Inc. Full time

    _**About Lola**:_ The goal of Lola is to use technology to effortlessly create the cake you want, bringing joy, beauty, and a personalized touch to any occasion. **Responsibilities**: - Document all inquiries, requests, resolutions, and follow-up tasks - Escalate inquiries and requests as necessary to the appropriate department or person following...

  • Customer Relations Officer

    4 days ago

    Manama, Bahrain House of Uniforms Full time

    We're Hiring! Male or Female, Any Nationality. Applicants must be in Bahrain .. - Graphic Designer - Customer Relations Officer - Embroidery Operator / Designer .. - Designers Must Send Your Portfolio or Previous Projects - No Call, No WhatsApp **Job Types**: Full-time, Permanent Ability to commute/relocate: - Manama: Reliably commute or planning to...

  • Senior Tele

    7 months ago

    Manama, Bahrain AT Consultancy Full time

    Senior Sales Officer with 2-4 years telesales experience in Bahrain. Graduate, Self - motivated sales personnel can apply **Salary**: From BD350.000 per month

  • Female Customer Support Officer

    7 months ago

    Manama, Bahrain Supercrew Education Full time

    URGENT HIRING: Looking for **FEMALE CUSTOMER SUPPORT** OR Visit us for walk-in interview at 10:00 AM to 4:00 PM. Office Address: Office #31, 3RD floor Al Zamil Tower Manama, Bahrain. Office Contact Number: +973-77974440 **Salary**: 220-250 plus other benefits as per experience **Job Requirements**: Computer literate & **Speak Fluent Hindi and English...

  • Female Customer Support Officer

    7 months ago

    Manama, Bahrain Supercrew Education Full time

    URGENT HIRING: Looking for FEMALE CUSTOMER SUPPORT OR Visit us for walk-in interview at 10:00 AM to 4:00 PM. Office Address: Office #31, 3RD floor Al Zamil Tower Manama, Bahrain. Office Contact Number: +973-77974440 **Salary**: 220-250 plus other benefits as per experience **Job Requirements**: Computer literate & Speak Fluent Hindi and English...

  • Office Manager

    1 week ago

    Manama, Bahrain Informa Markets Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Customer Experience Executive

    3 days ago

    Manama, Bahrain Stc Full time

    Sector: - Consumer- Department: - Customer Experience- Country: - Bahrain- Location: - Bahrain - Manama- Contract Type: - Full Time- Job Objective: - Develop end-to-end customer journey across conventional and digital touchpoints to ensure optimal customer experience. - Key Responsibilities: - Identification of Customer Experience Improvement...

  • Customer Experience Associate

    4 months ago

    Manama, Bahrain Lola Inc. Full time

    Lola, make your dreams come true ✨ Sprinkle your occasions with joy by combining the beauty of creative decorations with personalized touches in your dream cake, from the size, flavor, colors, and cake decorations, including PhotoCake... ensure that your unique celebration becomes an extraordinary memory. **Role Description** This is a full-time on-site...

  • Customer Experience Executive

    2 days ago

    Manama, Bahrain stc bahrain Full time

    Job Objective Develop end-to-end customer journey across conventional and digital touchpoints to ensure optimal customer experience. Key Responsibilities Identification of Customer Experience Improvement actions/initiatives/ customer pain points and associated business plans and benefit cases. Creating/Mapping of existing and new customer journeys...

  • Customer Experience Associate

    4 months ago

    Manama, Bahrain Calo Full time

    **About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role Overview** We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the...

  • Customer Experience Associate

    2 months ago

    Manama, Bahrain Calo Full time

    **About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role Overview** We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the...

  • Customer Experience Intern

    4 months ago

    Manama, Bahrain Calo Full time

    **About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role Overview** We're looking for talented, enthusiastic and dedicated Customer Experience Interns to be the main...

  • Customer Experience Intern

    3 months ago

    Manama, Bahrain Calo Full time

    **About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role Overview** We're looking for talented, enthusiastic and dedicated Customer Experience Interns to be the main...

  • Customer Experience Intern

    7 months ago

    Manama, Bahrain Calo Full time

    **About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role Overview** We're looking for talented, enthusiastic and dedicated Customer Experience Interns to be the main...

  • Customer Experience Associate

    7 months ago

    Manama, Bahrain Calo Full time

    **About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role Overview** We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the...

  • Customer Care Front Office Receptionist

    7 months ago

    Manama, Bahrain JKR IT Full time

    Company Overview: We are a leading computer repair center dedicated to providing exceptional service and support to our customers. Our mission is to deliver top-quality repairs and customer satisfaction. We are seeking a dynamic and personable Customer Care Front Office Receptionist to join our team. **Job Summary**: **Key Responsibilities**: Customer...