Customer Experience

3 months ago


Manama, Bahrain Lola Inc. Full time

_**About Lola**:_

The goal of Lola is to use technology to effortlessly create the cake you want, bringing joy, beauty, and a personalized touch to any occasion.

**Responsibilities**:

- Document all inquiries, requests, resolutions, and follow-up tasks
- Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Keep customer accounts current by updating customers databases.
- Address customer inquiries, concerns, and complaints in a professional and empathetic manner, striving for effective resolution.
- Collaborate with kitchen staff and other team members to ensure smooth and timely order preparation and delivery.
- Upsell and promote special menu items, promotions, or loyalty programs to maximize customer satisfaction and sales.
- Stay up-to-date with product knowledge, menu changes, and company policies and procedures.

**Qualifications and skills**:

- High school diploma or equivalent
- Ability to cooperate with high tech softwares and adapt to tech changes.
- Previous experience in a customer service role, preferably in the food and beverage industry.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
- Strong problem-solving skills, with the ability to handle customer inquiries and complaints effectively.
- Ability to work in a fast-paced environment and prioritize tasks to meet customer needs.
- Flexible to working hours and adaptive to changes.

Application Question(s):

- What is your nationality?

**Education**:

- Diploma (preferred)

**Experience**:

- Customer Service: 1 year (preferred)



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