Customer Experience
6 months ago
_**About Lola**:_
The goal of Lola is to use technology to effortlessly create the cake you want, bringing joy, beauty, and a personalized touch to any occasion.
**Responsibilities**:
- Document all inquiries, requests, resolutions, and follow-up tasks
- Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Keep customer accounts current by updating customers databases.
- Address customer inquiries, concerns, and complaints in a professional and empathetic manner, striving for effective resolution.
- Collaborate with kitchen staff and other team members to ensure smooth and timely order preparation and delivery.
- Upsell and promote special menu items, promotions, or loyalty programs to maximize customer satisfaction and sales.
- Stay up-to-date with product knowledge, menu changes, and company policies and procedures.
**Qualifications and skills**:
- High school diploma or equivalent
- Ability to cooperate with high tech softwares and adapt to tech changes.
- Previous experience in a customer service role, preferably in the food and beverage industry.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with customers.
- Strong problem-solving skills, with the ability to handle customer inquiries and complaints effectively.
- Ability to work in a fast-paced environment and prioritize tasks to meet customer needs.
- Flexible to working hours and adaptive to changes.
Application Question(s):
- What is your nationality?
**Education**:
- Diploma (preferred)
**Experience**:
- Customer Service: 1 year (preferred)
-
Customer Experience Associate
3 months ago
Manama, Bahrain Lola Inc. Full timeLola, make your dreams come true ✨ Sprinkle your occasions with joy by combining the beauty of creative decorations with personalized touches in your dream cake, from the size, flavor, colors, and cake decorations, including PhotoCake... ensure that your unique celebration becomes an extraordinary memory. **Role Description** This is a full-time on-site...
-
Customer Experience Associate
3 months ago
Manama, Bahrain Calo Full time**About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role Overview** We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the...
-
Customer Experience Associate
4 weeks ago
Manama, Bahrain Calo Full time**About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role Overview** We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the...
-
Customer Experience Intern
2 months ago
Manama, Bahrain Calo Full time**About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role Overview** We're looking for talented, enthusiastic and dedicated Customer Experience Interns to be the main...
-
Customer Experience Intern
3 months ago
Manama, Bahrain Calo Full time**About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role Overview** We're looking for talented, enthusiastic and dedicated Customer Experience Interns to be the main...
-
Customer Experience Intern
6 months ago
Manama, Bahrain Calo Full time**About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role Overview** We're looking for talented, enthusiastic and dedicated Customer Experience Interns to be the main...
-
Customer Experience Associate
6 months ago
Manama, Bahrain Calo Full time**About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role Overview** We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the...
-
Customer Experience Associate
6 months ago
Manama, Bahrain Calo Full time**About** **Calo** Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology. **Role Overview** We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the...
-
Officer, Digital Customer Experience
5 months ago
Manama, Bahrain Ahli United Bank Full timeOfficer, Digital Customer Experience **Role Statement** **Principal Responsibilities** **1. Digital Marketing Development** - Assist the creation, development, and implementation of digital marketing plans. - Allocation of digital marketing budget per plan in accordance to business priorities and associated marketing campaigns - Monitoring of marketing...
-
Customer Experience Associate
6 months ago
Manama, Bahrain Lola Inc. Full time**About Lola**: Lola, make your dreams come true! Sprinkle your occasions with joy by combining the beauty of creative decorations with personalized touches in your dream cake, from the size, flavor, colors, and cake decorations, including PhotoCake... ensure that your unique celebration becomes an extraordinary memory. - A Bahraini nationality. - Enjoy...
-
Service & Customer Experience Manager (Automobile)
3 months ago
Manama, Bahrain Career Maker Full timeComplete understanding of CVP process - Sales, service, and parts. - Ensure that 100% correct data is captured, analysed and submitted. - Responsible for all new car deliveries. - Carryout daily discussions with managers on red flag points / Hot alerts. - Ensure weekly meeting with GM and Monthly meeting with CEO and highlight key issues of CVP / Customer...
-
Customer Service
6 months ago
Manama, Bahrain Leader healthcare Full timeFor Bahraini Nations Only **Role Description** This is a full-time on-site role for a Customer Service professional at Leader Healthcare located in Manama. The Customer Service professional will be responsible for providing support to customers, ensuring customer satisfaction, preparing customer quotations, and delivering a positive customer...
-
Customer Coordinator
5 months ago
Manama, Bahrain ALJOHARA Full timeCustomer Coordinator is responsible for providing excellent customer service to our clients. This includes answering phone calls, scheduling appointments, and resolving customer inquiries and complaints. The Customer Coordinator will also work closely with the cleaning team to ensure all customer requests are met in a timely and efficient manner. - Answering...
-
Customer Service
6 months ago
Manama, Bahrain Al Rashid Dental Center Full timeGreet clients as soon as they arrive and connect them with the appropriate party - Answer the phone in a timely manner and direct calls to the correct offices - Create and manage both digital and hardcopy filing systems for all partners - Prepare bills and take payments - Deal with complaints or problems - Answer telephone calls and take messages or forward...
-
Customer Service
6 months ago
Manama, Bahrain Solid Vision Full time**Customer Service Job Summary** The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk. **Customer Service...
-
Customer Service Representative
3 months ago
Manama, Bahrain Tafaseel Full time**Job Summary**: The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships. **Key...
-
Customer Service Evaluator
6 months ago
Manama, Bahrain SISA Full time**Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Bahrain!** - **Open to Residents Across Bahrain_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards across...
-
Customer Service Evaluator
3 months ago
Manama, Bahrain SISA Full time**Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Bahrain!** - **Open to Residents Across Bahrain_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards across...
-
Customer Enquiry Advisor
6 months ago
Manama, Bahrain DHL Full time**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...
-
Customer Service Representative
6 months ago
Manama, Bahrain Welaat General Trading Full timeJob Title: Customer Service Representative (Electric Wheelchairs and Scooters Rental) Company: Welaat General Trading Location: City Center Mall, Bahrain **Job Description**: Welaat General Trading is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for...