Tricare Beneficiary Service Representative-bahrain-c

1 week ago

Manama, Bahrain Leidos Full time

**Description**
**Are you looking for your next **“great mission”** professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? **Leidos has the perfect job for you**

The **BEST **and **BRIGHTEST** come to **Leidos,** where we take pride in making a difference for every person we support Leidos offers great benefits: competitive PTO packages, 10 paid federal holidays, flexible schedule, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us

As part of the Leidos team, you will provide Beneficiary education and enrollment support services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). You will also provide specific services to all TRICARE eligible beneficiaries including customer support and assistance, beneficiary education, assistance in claims, appeals and grievances processing and healthcare support services designed to assist DHA in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. **This great job opportunity makes a difference for so many of our valued military families**

**WHAT YOU WILL BE DOING**:

- Maintains confidentiality of all beneficiary information
- Provide briefings and educational information sessions as needed
- Process registration of TRICARE beneficiaries in the Composite Health Care System (CHCS)
- Process enrollments, disenrollment, and portability transfers using the Defense Online Enrollment System (DOES)
- Process and correct enrollment discrepancies between CHCS and DOES
- Assign primary care managers to TRICARE beneficiaries
- Verify eligibility information for remote beneficiaries
- Provide education and enrollment information to beneficiaries on the phone and in person
- Assist walk-in beneficiaries with enrollments and inquiries
- Handle faxed enrollment forms
- Research and interpret benefits, policies, and procedures to military staff, remote site points of contact, and other resources
- Maintain electronic system/paper files and data integrity
- Provide customer support to the Military Treatment Facility Commander and/or the TRICARE Area Office staff as directed by the TOP Regional Lead, Deputy Program Manager, or Program Manager
- Serve as liaison between the TRICARE Regional offices and TRICARE beneficiaries for transitional/portability assistance
- Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty portability process
- Conduct off-site briefings such as enrollment briefings, fairs, or other functions when directed by the TOP Regional Lead
- Determine the appropriate assistance levels and when forward a call or other referrals are needed to address the beneficiary’s question
- Complete all responsibilities and duties in accordance with the Health Insurance Portability and Accountability Act (HIPAA) guidelines to include proper handling of Protected Health Information
- Complete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher courses
- Maintain required system accounts
- Adhere to the dress code at the TSC

**FACTORS FOR SUCCESS**:

- ** High school diploma or GED**
- ** Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee**
- ** Must be a US Citizen to be considered for this position**
- ** Be eligible for and maintain ADP II/IT II clearance**
- ** Must meet country requirements for this position to be considered**
- ** Three years’ cumulative experience in the following areas**:

- Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
- Experience in a medical or clinical environment
- Experience with the CHCS or civilian healthcare computer system and in processing medical claims
- Experience in a public environment

**HOW TO STAND OUT FROM THE CROWD**:

- Be fluent in English
- Proficient in written and oral communications
- Possess effective presentation skills
- Computer literate with Internet research experience
- Ability to respond tactfully with people on the phone and in person
- Ability to work independently and under general supervision
- Excellent organizational skills and time management skills
- Detail oriented
- Ability to multitask

**PREFERRED**:

- Associate degree is preferred
- Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and CHCS.

**Pay Range**: Pay Range $29,900.00 - $46,000.00 - $62,100.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) respo

  • Tricare Beneficiary Service Representative-bahrain

    16 hours ago

    Manama, Bahrain Leidos Full time

    **Description** **Leidos is currently seeking a qualified Global TRICARE Service Center (GTSC) Beneficiary Service Representative for our Manama, Bahrain location. Military and Veteran’s Health Solutions Group TRICARE Overseas Program (TOP) program provides enrollment, marketing, and education services to military communities around the world. The TOP...

  • Tricare Beneficiary Service Representative-bahrain

    1 week ago

    Manama, Bahrain Leidos Full time

    **Description** **Leidos is currently seeking a qualified Global TRICARE Service Center (GTSC) Beneficiary Service Representative for our Manama, Bahrain location. You MUST BE A US Citizen to be considered for this role.** Military and Veteran’s Health Solutions Group TRICARE Overseas Program (TOP) program provides enrollment, marketing, and education...

  • Tricare Beneficiary Services Representative

    1 week ago

    Manama, Bahrain Leidos Full time

    **Description** Are you looking for your next **“great mission” **professionally? Do you have more to give, want to learn new skills and be part of a team with a rewarding mission? **Leidos has the perfect job for you in Bahrain** The **BEST and BRIGHTEST** come to Leidos, where we take pride in making a difference for every day! Leidos offers great...

  • C++ Software Engineer

    7 months ago

    Manama, Bahrain 01 Systems Full time

    Company Description With over 300 customers in over 90 countries, 01 Systems provides state of the art solutions and services - For both the financial and non-financial sectors - in the areas of Digital Transformation, Signature Management Solution, Electronic Signature, Paperless Workspace Solution, Digital Document Management, Digital Mobile Onboarding...

  • C++ Software Engineer

    7 months ago

    Manama, Bahrain 01 Systems Full time

    Company Description With over 300 customers in over 90 countries, 01 Systems provides state of the art solutions and services - For both the financial and non-financial sectors - in the areas of Digital Transformation, Signature Management Solution, Electronic Signature, Paperless Workspace Solution, Digital Document Management, Digital Mobile Onboarding...

  • Support Service Representative

    7 months ago

    Manama, Bahrain Project Solutions Full time

    We have an urgent vacancy for a Male Support Service Representative to support our operations and assist our Clients in Bahrain. **KEY RESPONSIBILITIES**: *Support Operations Manager with execution of apartment and vehicles *Coordinate for vehicle service and apartment maintenance *To assist in picking and dropping documents *Administrative task **BASIC...

  • Customer Service Representative

    4 months ago

    Manama, Bahrain Restaurant Management Full time

    A fast-growing company in F&B Industry which focuses on the quality of healthy food options in the market. **Role Description**: This is a full-time on-site role for a Customer Service Representative located in Bahrain. The Customer Service Representative will be responsible for providing excellent customer service, resolving customer issues, and ensuring...

  • Customer Service Representative

    3 months ago

    Manama, Bahrain Restaurant Management Full time

    A fast-growing company in F&B Industry which focuses on the quality of healthy food options in the market. **Role Description**: This is a full-time on-site role for a Customer Service Representative located in Bahrain. The Customer Service Representative will be responsible for providing excellent customer service, resolving customer issues, and ensuring...

  • Customer Service Representative

    3 days ago

    Manama, Bahrain YAC Full time

    We are seeking a Customer Service Representative to process service requests, prepare paperwork for escalated calls, and fulfill customer needs to ensure full customer satisfaction. **Duties** - Provide excellent customer service by attending to incoming calls within the quality guidelines - Handling and resolving customer complaints to customer...

  • Customer Service Representative

    7 months ago

    Manama, Bahrain Welaat General Trading Full time

    Job Title: Customer Service Representative (Electric Wheelchairs and Scooters Rental) Company: Welaat General Trading Location: City Center Mall, Bahrain **Job Description**: Welaat General Trading is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for...

  • Sales Representative

    1 month ago

    Manama, Bahrain Kulsha Logistic Services Full time

    **Sales Representative - Logistics & Delivery Services** We are a leading provider of logistics and delivery services, offering comprehensive solutions to businesses across Kingdom of Bahrain. Our services cater to both **B2B** and **B2C** markets, providing reliable and efficient logistics solutions for a wide range of industries. We are currently seeking...

  • Customer Service Representative

    6 days ago

    Manama, Bahrain Optica Full time

    **Customer Service Representative** **_Experience: _** Minimum 5 Years in Customer Service **_Requirements: _** Experienced in E-Commerce Energetic & Presentable Good Communication Skills in English & Arabic Fast Problem Solving Skills Bahraini Nationals Only **Job Types**: Full-time, Permanent

  • C++ Software Engineer

    7 months ago

    Manama, Bahrain 01 Systems Full time

    **Company Description** With over 300 customers in over 90 countries, 01 Systems provides state of the art solutions and services - For both the financial and non-financial sectors - in the areas of Digital Transformation, Signature Management Solution, Electronic Signature, Paperless Workspace Solution, Digital Document Management, Digital Mobile Onboarding...

  • Cleaning Services Specialist

    3 days ago

    Manama, Manama, Bahrain Reef boutique hotel B S C cleesd Full time 150 per month

    Job OverviewWe are currently seeking qualified candidates for various housekeeping positions at Reef boutique hotel B S C cleesd.Job Summary:This is an excellent opportunity for individuals who are detail-oriented, have a strong work ethic, and enjoy working in a fast-paced environment.Responsibilities:Cleaning and maintaining guest rooms, public areas, and...

  • Customer Service Representative

    7 months ago

    Manama, Bahrain Restaurant Management Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

  • Customer Service Representative

    7 days ago

    Manama, Bahrain Safe Way Express Cargo W.L.L Full time

    **Customer Service Representative is part of the Express department responsible for taking care of the customers to make AWBs by getting all the details of shipper, consignee, shipments details and follow up the updates of shipment and solving this all issue related shipping. and advicing to customers of the best shipping services.** **Job Types**:...

  • Customer Service Representative

    7 months ago

    Manama, Bahrain Ninja Gate Full time

    A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process. Duties and Responsibilities: - Manage large amounts of...

  • Customer Service Representative-bahraini

    2 months ago

    Manama, Bahrain danube Full time

    We are Seeking a dedicated and personable Customer Service Representative to join our team. You will be assisting the customers and resolving issues and ensure positive customer experience in a retail home industry. Qualifications: 1. Proven Experience in Customer service for minimum of 1 year in any related field. 2. Strong communication, problem solving...

  • Customer Service Representative-bahraini

    2 months ago

    Manama, Bahrain danube Full time

    We are Seeking a dedicated and personable Customer Service Representative to join our team. You will be assisting the customers and resolving issues and ensure positive customer experience in a retail home industry. Qualifications: 1. Proven Experience in Customer service for minimum of 1 year in any related field. 2. Strong communication, problem solving...

  • Female Sales Representative

    6 days ago

    Manama, Bahrain Optica Full time

    **Female Sales Representative** - **Experience**:_Minimum 2 years in cosmetic outdoor sales in Bahrain - **Requirements**_:_ Excellent Customer Service Good Client Relationships Fluency in English is a Must, Arabic is a Plus Valid Driving License Must be residing in Bahrain Application Question(s): - Will you be able to work as an Outdoor Sales...