Complex Director of Operations
6 months ago
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office,, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.
**Education and Experience**:
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
**CORE WORK ACTIVITIES**:
- Managing Profitability
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
**Managing Revenue Goals**:
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
**Leading Operations and Department Teams**:
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.
**Managing the Guest Experience**:
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
**Managing and Conducting Human Resources Activities**:
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
This job has been sourced from an external job board.
-
Director of Finance
7 months ago
Manama, Bahrain Hilton Full timeDirector of Finance The role aims to be recognized as trusted advisors to the business. This role attracts and retains best-in-class finance professionals, develops their finance team and enables them to Thrive. The role communicates with impact to all stakeholders, ensures a robust control and compliance environment and enables the EMEA finance management...
-
Director of Flight Operations
7 months ago
Manama, Bahrain MAE Aircraft Management Full time**DIRECTOR OF FLIGHT OPERATIONS - FLIGHT OPERATIONS DEPARTMENT** **JOB DESCRIPTION** **Job title / Role: DIRECTOR OF FLIGHT OPERATIONS (DFO)** **Work location: MAE Aircraft Management W.L.L. (MAE), Bahrain** **Department: FLIGHT OPERATIONS** **Superior: ACCOUNTABLE MANAGER** **Full-time Part-time** **Reference Document**: **A. Essential Duties and...
-
Valuation Director
6 months ago
Manama, Bahrain Meraki Talent Full timeJob description Exciting Opportunity: Valuations Director at a Leading Big 4 Firm in Bahrain! Meraki Talent have a fantastic opportunity for you to join a renowned Big 4 firm as an Valuations Director in the beautiful Kingdom of Bahrain! **Position**: Valuations Director **Company**: Leading Big 4 Firm **Location**: Bahrain **About the Company**: Our...
-
Valuation Director
6 months ago
Manama, Bahrain Meraki Full timeExciting Opportunity: Valuations Director at a Leading Big 4 Firm in Bahrain! Meraki Talent have a fantastic opportunity for you to join a renowned Big 4 firm as an Valuations Director in the beautiful Kingdom of Bahrain! **Position**: Valuations Director **Company**: Leading Big 4 Firm **Location**: Bahrain **About the Company**: Our client, a...
-
Director - Business Development & Operations
6 months ago
Manama, Bahrain MBA Fakhro Full timeAre you a highly motivated and experienced professional looking for a new challenge? We are seeking a **Director of Business Development and Operations** to join our dynamic team. As the Leader, you will be responsible for driving the growth and success of our organization by implementing effective business strategies and overseeing day-to-day...
-
Director of Operations
6 months ago
Manama, Bahrain Hilton Full timeDirector of Operations Oversees and directs all aspects of the hotel operational departments which include: Front Desk Service, Food & Beverage/Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments. Ensures these departments are well run by focusing on the following aspects: Maximization of revenues and...
-
Sales Director
1 month ago
Manama, Bahrain Hilton Full timeSales Director A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. **What will I be doing?** As Director of Sales, you are responsible for working closely with the Senior Management Team to drive business...
-
Director of Sales
7 months ago
Manama, Bahrain Hilton Full timeDirector of Sales A Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace. **What will I be doing?** As Director of Sales, you are responsible for working closely with the Senior Management Team to drive...
-
Associate Director
4 months ago
Manama, Bahrain CBRE Full time**Associate Director - Property Management** **Job ID** - 175357**Posted** - 05-Jul-2024**Role type** - Full-time**Areas of Interest** Consulting, Property Management **Location(s)** Manama - Al 'Asimah - Bahrain **THE OPPORTUNITY** Our Property Management business is looking for an Associate Director to join the team! In this role you will be...
-
Director of The Architecture
8 months ago
Manama, Bahrain Mohamed Salahuddin Engineers & Architects (MSCEB) Full time**Job Summary** The Director of the Architectural Studio is expected to provide the entire spectrum of the services in the field of Architecture from concept planning through to the design development implementation and is responsible to lead the Architectural Studios led by Associate Directors / Team Leaders and all staff working in the department. The...
-
Commercial Director
6 months ago
Manama, Bahrain Hilton Full timeCommercial Director The Commercial Director, O&M EMEA is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. **What will I be doing?** The Commercial Director, O&M EMEA is responsible for developing a commercial strategy...
-
Director of Engineering
6 months ago
Manama, Bahrain Manhattan Group Full time**Exciting Opportunity for Arabic-Speaking Director of Engineering in Jordan!** **Are you an experienced engineering leader with a background in managing large-scale operations within the hospitality industry? Look no further - we have the perfect role for you!** **Position**:Director of Engineering **Location**:Jordan **Key Requirements**: - **Proven...
-
Director of Engineering
4 months ago
Manama, Bahrain Hilton Full timeDirector of Engineering A Director of Engineer will manage the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels. **What will I be doing?** A Director of Engineer, you are responsible for the effective management of all engineering and maintenance...
-
Director of Engineering
6 months ago
Manama, Bahrain Manhattan Group Full timeWe are in the hunt for a dynamic **Director of Engineering** to join a vibrant team in West Africa, overseeing a luxurious 500-room, 5-star property with multiple outlets and catering facilities. **About the Role**: **Key Responsibilities**: - Implement and manage a comprehensive preventive maintenance program. - Lead and mentor a talented engineering...
-
Regional Director Airline Distribution
7 months ago
Manama, Bahrain Talent Pal Full timeSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Assistant Director of Finance
3 months ago
Manama, Bahrain Hilton Full timeAssistant Director of Finance The role aims to be recognized as trusted advisors in the hotel / hotels. This role supports the finance lead to attract and retains best-in-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance...
-
Senior Manager or Director
4 months ago
Manama, Bahrain Talent Pal Full time**Senior Manager or Director - Audit, Manama (Wealth & Asset Management)** From small businesses to some of the world’s best-known brands, our clients count on reliable financial statements, information and processes to inform their on-going strategies. More than ever, business is about interpreting and reacting to complex data - and they look to us for...
-
Regional Director Airline Distribution
7 months ago
Manama, Bahrain Sabre Full timeSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Assistant Director of Finance
3 months ago
Manama, Bahrain Talent Pal Full timeAssistant Director of Finance The role aims to be recognized as trusted advisors in the hotel / hotels. This role supports the finance lead to attract and retains best-in-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance...
-
Cluster Director of Sales
3 months ago
Manama, Bahrain Wyndham Hotels & Resorts Full timeWyndham Garden Manama / Ramada Hotel & Suites By Wyndham Amwaj Islands is now seeking a Cluster Director of Sales & Marketing to join our team at Wyndham Garden Manama / Ramada Hotel & Suites By Wyndham Amwaj Islands Suites by Wyndham Amwaj Islands in Bahrain **Job Summary**: The Cluster Director of Sales & Marketing is responsible for directing,...