IT Service Desk

2 weeks ago


Manama, Bahrain Aspire Management Solutions WLL Full time

Jobs for Bahraini Nationals ONLY to work in Bahrain

IT Service Desk - 2 positions

Key qualifications
1. Minimum 1 year working experience (willing to look at fresh graduates)
2. Degree in Info Tech or Computer Science or relevant fields
3. Preferably with experience working with customer, dealing sympathetically with their problems under pressure.

**Job Description**:
3. Active management & logging of the support requests into the service request system. Capable to gather & fill the problem statements, error descriptions & other technical details in the service request.
4. Escalate un-resolved incidents to other support groups, including vendors, to expedite resolution, while providing end user updates on case progress.
5. Maintain & update the first level support documentation.
6. Willing to work in shift rotation on 24 X 7 basis.

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)



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