IT Help Desk Engineer

1 day ago


Manama, Bahrain UE Recruitment Full time

**IT Help Desk Engineer**

We are a IT solutions provider that delivers innovation to help businesses transition from legacy to future-ready systems is looking for an IT Service Desk

**Duties & Responsibilities**
- Active management and logging of the support requests into the service request system. Capable to gather and fill up the problems statement, error descriptions and other technical details in the service request.
- Escalate unresolved incidents to other support groups, including vendors, to expedite resolution, while providing end user updates on case progress.
- Maintain and update the first level support documentation.
- Test and prove that the software meets major architectural requirements.
- Prove for scalability and performance of a software.
- Ensuring the quality of the system.
- Work with firmware developers and validation engineers.
- Develop and automate tests for software validation.
- Detect bug issues.
- Prepare file defect reports and report test progress.

**Qualification & Experience**
- Bachelor’s degree in information technology, Computer Science or relevant fields.
- At least 1 year of working experience.
- Preferable with experience working with customers, dealing sympathetically with their problems under pressure
- Good in technology and updated information.
- Nationality: Preferable Bahraini

Pay: From BD400.000 per month

**Education**:

- Bachelor's (required)

**Experience**:

- IT Help Desk Support: 1 year (required)


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