Head of Aftermarket

A Bahrain-based prominent HVAC company is looking for a **Head of Aftermarket.**

**Department**:
Service.

**Role Purpose**

To maintain and develop the profitable growth of the Service business within a defined geographical area, in accordance with agreed budgets and plans.

**Responsibilities**
- To maintain close contact with the business market, liaising closely with existing customers and promoting new business using all available marketing material/sales engineering resources.
- To be responsible for the cost-effective identification and utilization of human and material resource in order to support current and forecast levels of business.
- To evaluate individual’s performance and be responsible for identifying necessary training of subordinates in accordance with company policy.
- To ensure that service center administration systems and helpdesk operate efficiently in accordance with the Company’s operating procedure and policies.
- To properly exercise management control over working capital in respect of debtors and inventory, to maximize turnover with minimum overhead costs.
- To accurately evaluate service center performance, to report on this performance monthly and to accurately forecast short term future business.
- To ensure that all branch employees are aware of Company Health, Safety and Environmental policies and that safe working procedures are practiced at all times and accident reporting procedures are followed.
- To be responsible for all branch disciplinary matters.
- To identify, evaluate and manage potential risks of service center business.
- The Head of Aftermarket will drive the transformation of the service portfolio and implement standard processes tools and templates to build out new service offerings.
- Required to coach and support team members.
- Required to own and deliver annual revenue, market share and profitability targets

**Education/Experience Requirements**:

- Must be qualified to Mechanical or Electrical Engineering level with appropriate experience in HVAC Service Management and Business administration.
- Minimum ten years’ supervisory management experience of a HVAC Service operation.
- Must have significant experience of refrigeration, air conditioning, process engineering and BMS controls with which the company involves itself.
- Must have experience within the GCC region.
- Must have experience managing a large HVAC & R service team.