Call Center Agent

3 weeks ago


Manama, Bahrain Eatco Management WLL Full time

**Responsibilities**:

- Answering incoming calls and responding to customer inquiries.
- Providing accurate and timely information to customers.
- Resolving customer complaints and issues.
- Escalating complex issues to management when necessary.
- Maintaining accurate records of customer interactions and transactions.
- Following up with customers as needed.
- Meeting or exceeding performance metrics such as call handling time, resolution rate, and customer satisfaction.
- Staying up-to-date with product and service offerings.

**Requirements**:

- High school diploma or equivalent.
- Freshers or 1year of experience in a call center or customer service environment.
- Excellent communication skills, both verbal and written.
- Ability to handle a high volume of calls and multitask effectively.
- Strong problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office and other relevant software.
- Flexibility to work varying shifts including evenings and weekends.

**Salary**: BD200.000 - BD250.000 per month

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)


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