Call Center Agent
6 months ago
As a Call Center Agent, you will be at the forefront of our commitment to delivering outstanding customer service. You will handle incoming calls from English-speaking customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. If you thrive in a fast-paced environment and enjoy helping customers, we would like to hear from you.
**Key Responsibilities**:
- Answer incoming calls from customers in a professional and courteous manner.
- Listen actively to customers’ inquiries and provide accurate and timely information.
- Resolve customer issues, complaints, and concerns effectively.
- Process orders, returns, and exchanges as needed.
- Navigate computer systems to access and update customer records.
- Collaborate with team members and other departments to resolve complex issues.
- Follow company scripts and guidelines to ensure consistency in customer interactions.
- Upsell or cross-sell products and services when appropriate.
- Meet or exceed established performance metrics, including call quality and resolution time.
**Qualifications**:
- High school diploma or equivalent.
- Excellent spoken and written English language skills.
- Previous experience in a call center or customer service role.
- Strong communication and active listening skills.
- Ability to handle challenging customer interactions with empathy and professionalism.
- Familiarity with CRM systems and call center software.
- Strong problem-solving and multitasking abilities.
**About Us**:
Technolojbd Consulting, we are a distinctive and versatile consulting firm specializing in Executive Search Placement, Outsource Staff Management, and Training. With years of experience in the industry, our team of experts is dedicated to providing exceptional services to clients across various sectors.
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