
2024-002-technical Support Executive
3 days ago
**Duties and Responsibilities**:
- Opening, updating, and managing customer support tickets, ensuring timely resolution and maintaining ownership throughout the process.
- Troubleshooting and resolving Level 1 and 2 technical issues, escalating more complex cases as needed.
- Monitoring network health reports and alerts, identifying potential issues, and escalating them to the appropriate teams.
- Assisting with other customer support tasks, contributing to the overall efficiency and effectiveness of the support team.
**Skills and Qualifications**:
- Basic technical background with an understanding of networking principles, routers, switches, and WiFi devices.
- Strong communication skills, with experience in customer support or technical assistance.
- Familiarity with ticket management systems and support workflows.
- This is a shift-based role, with shifts running 24x7x365 to ensure continuous support for customers. Flexibility to work as per shifts assigned is a must.
**Experience**:
- Minimum 2-3 years of experience in technical support or a related field, with experience in telecom or IT services preferred.
Application Question(s):
- Expected Salary
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