Support Analyst

2 months ago


Manama, Bahrain Nexcel Computer Solutions WLL Full time

First Level Support Analyst (FLSA).

To receive and log calls at the work site

Following up users’ tickets in the system

Analyze issues

Resolve minor problems over the telephone.

Provide on-site technical support covering for:
o

MS Windows O365 / office 2016, Win 10, and all MS Office which includes MS Word, MS Excel, MS Access, MS Exchange Outlook and
- MS Project. Virus scanners

o

Scanning software/ hardware

o

Printing and photocopier related issues

o

Basic Network issues.

Maintain the new and existing PC’s Desktops and assists in configuring and installing new desktops.

Assisting the users for solving small software related issues.

Following up with users to ensure the problem is resolved.

Installing and configuring hardware and software.

Providing timely and accurate user feedback.

Track reported problems and associated solutions

Follow-up with hardware suppliers for warranty support

Co-ordinates with IT team for new roll outs

Escalates administration issues to IT Systems Manager

Maintains up to date manuals and utility software

Maintains image CDs and updates of critical departments as per our IT standards

Record of daily data communication problems and remedial action taken

Investigate and resolve problems and to provide technical assistance and support.

Fulfill a periodic checklist to ensure the continuity of operations

Follow-up daily cases and ensure that the required actions are taken

Escalate priority issues to the second level support as appropriate

Track second level support movements and call assignments

Pay: From BD350.000 per month

Application Deadline: 13/09/2024



  • Manama, Bahrain Citigroup, Inc. Full time

    Application Support Analyst The Application Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others...


  • Manama, Bahrain Citi Full time

    The Apps Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of...


  • Manama, Bahrain Citi Full time

    **Job Title: Application Support Senior Analyst** **Come and join our Application Support team in Bahrain!** By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. **Team/Role Overview** You will be...


  • Manama, Bahrain Citi Full time

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...


  • Manama, Bahrain Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...


  • Manama, Bahrain Citi Full time

    The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...


  • Manama, Bahrain HSBC Full time

    -Job description **Application Support Analyst (Bahraini National)** **Some careers grow faster than others.*** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new...

  • Foreign Exchange

    5 months ago


    Manama, Bahrain Citi Full time

    **Citi Overview** Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and...

  • IT Support Analyst

    6 months ago


    Manama, Bahrain DHL Full time

    **YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that...

  • Financial Analyst

    6 months ago


    Manama, Bahrain Bank of Jordan Full time

    Bank of Jordan, a leading financial institution in the Middle East, is seeking a talented and analytical Financial Analyst to join our team in Bahrain. As a Financial Analyst, you will be responsible for conducting financial analysis, preparing financial reports, and providing insights to support strategic decision-making. At Bank of Jordan, we value...

  • Support Analyst

    2 months ago


    Manama, Bahrain Talent Pal Full time

    First Level Support Analyst (FLSA). To receive and log calls at the work site Following up users’ tickets in the system Analyze issues Resolve minor problems over the telephone. **Provide on-site technical support covering for**: o MS Windows O365 / office 2016, Win 10, and all MS Office which includes MS Word, MS Excel, MS Access, MS Exchange Outlook and...


  • Manama, Bahrain Support Medical Equipment Full time

    Essential Duties and Responsibilities: - Develop and implement public relations strategies and campaigns - Manage media relations, including pitching stories, writing press releases, and responding to media inquiries - Organize and execute press conferences and other media events - Write and edit speeches and other communications materials - Monitor social...

  • Business Analyst

    2 months ago


    Manama, Bahrain Citigroup, Inc. Full time

    Business Analyst **Job Title: Business Analyst** **Come and join our Markets Operations Technology team in Bahrain!** Are you looking for a career move that will put you at the heart of a global financial institution? This role offers the opportunity to partner with Senior Business and Technology leaders within a global financial institution and define...

  • Business Analyst

    6 days ago


    Manama, Bahrain Citigroup, Inc. Full time

    Business Analyst **Job Title: Business Analyst** **Come and join our Markets Operations Technology team in Bahrain!** Are you looking for a career move that will put you at the heart of a global financial institution? This role offers the opportunity to partner with Senior Business and Technology leaders within a global financial institution and define...


  • Manama, Bahrain Security Matterz Full time

    SOC Analyst - Level 2 Bahrain, 2 Jobs, Join Date: Immediate The Level 2 Security Analyst will participate and be part of information security monitoring and incident handling team in order to monitor and manage all information security incidents and risks and solve them as per the business security requirements. The Security Analyst will work and follow-up...

  • Business Analyst

    2 months ago


    Manama, Bahrain Citi Full time

    **Job Title: Business Analyst** **Come and join our Markets Operations Technology team in Bahrain!** Are you looking for a career move that will put you at the heart of a global financial institution? This role offers the opportunity to partner with Senior Business and Technology leaders within a global financial institution and define the next generation...

  • Investment Analyst

    7 months ago


    Manama, Bahrain Plus VC Full time

    **Role**:Investment Analyst - Venture Team in MENA **Position Overview**: The Analyst will be an investment professional who has significant work experience in the early stage venture capital space. He/she will assist the Investment team with deal sourcing, leading, deal due diligence, and managing the portfolio of the firm's investments. **_Essential...


  • Manama, Bahrain Patriot Group International Full time

    **Counter Threat Finance Analyst (B) - OCONUS - CENTCOM AOR FOCUS** **Position Type**: Full Time - Exempt - Contingent Upon Award **Work Location**: OCONUS **Clearance**: TS/SCI w/Poly **Patriot Group International Inc. (PGI), **a Virginia-based company** **voted #1 Best Place to Work by Virginia Business Magazine and the Best Companies Group, offers an...


  • Manama, Bahrain Bank ABC Full time

    Financial Crime Compliance Research & Risk Analyst Bank ABC seeks to recruit a Financial Crime Compliance (FCC) Research & Risk Analyst in the Group Compliance Department based in our Head Office, in Bahrain. The FCC Research and Risk Analyst will be responsible in supporting the effective Financial Crime Risk Management by means of (in-depth) research,...


  • Manama, Bahrain Talent Pal Full time

    Financial Crime Compliance Research & Risk Analyst Bank ABC seeks to recruit a Financial Crime Compliance (FCC) Research & Risk Analyst in the Group Compliance Department based in our Head Office, in Bahrain. The FCC Research and Risk Analyst will be responsible in supporting the effective Financial Crime Risk Management by means of (in-depth) research,...