Supervisor Riders

15 hours ago

Manama, Bahrain Talabat Full time

Role Summary

Responsible for ensuring smooth flow and on-ground day to day operations of On-Road Quality Control Patrollers (t-patrollers) leading a team to monitor the talabat fleet and achieve continuous improvement of rider compliance, performance and quality KPIs.

What's On Your Plate?- Lead the on-ground team of Patrollers to Ensure and improve rider quality KPIS and compliance- Ensure completeness, accuracy, and compliance of the reports generated by t-patrollers- Improve and enhance the utilization, processes and best practices of t-patrollers team- Responsible for the growth and development of tPatrollers- Assign team duties and organize schedules as per the demand- Provide performance reports on regular basis (weekly/monthly)- Lead the team to complete Ad-hoc tasks and projects

What Did We Order?
- Good communication skills in English and Arabic language. Urdu and Hindi are a plus.
- Analytical thinker, who is able to find solutions that are practical and effective.
- Excellent leadership skills: Experience with managing a bigger group of people.
- Ability to work under pressure, handle stress, and handle many people with different personality types, diverse levels of education and abilities.
- Confident user of Excel, Google documents, spreadsheets, and smartphone apps.
- Good understanding of local areas and the street system and road network (must have local Bahrain experience)
- Experience in operations and logistics fields is preferable.
- Can-do attitude, problem solving skills and passion for the food industry.

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