Supervisor Riders

7 months ago

Manama, Bahrain Delivery Hero Full time

About the opportunity

**Role Scope**:

- Monitor and improve Rider Performance and Compliance
- Responsible for reporting, containing, handling, and solving all on-ground activities/issues within the assigned zone.
- Lead Rider Recruitment for all the zones in allocated cities
- Responsible for assessment of any internal fleet promotions
- Lead a Team of Rider Team Leaders and Rider Coordinators
- Manage rider roster with proper allocation of shifts/breaks/off-days etc
- Supervises rider onboarding and training schedule with Rider Trainer
- Inventory management and usage compliance of Rider equipment’s
- Groom rider quality (behavior, appearance, professionalism, presentational, etc)
- Setting up a performance improvement plan to improve the performance of low-performing riders
- Reduce rider complaints originating from customers
- Accountable to handle/solve day-to-day/arising issues beyond his main scope that may affect the zone’s performance.

What you need to be successful

**Skills & Qualifications needed**:

- Bachelor's Degree
- 4-5 years of experience in the food/grocery tech industry is highly preferred
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
- Strong communication skills, both written and verbal.
- Influencer and negotiator with good public speaking and presentation skills
- People management skills: Experience in managing bigger groups of people

Who we are

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

  • Supervisor Riders

    7 months ago

    Manama, Bahrain talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

  • Supervisor Riders

    7 hours ago

    Manama, Bahrain Talabat Full time

    Role Summary Responsible for ensuring smooth flow and on-ground day to day operations of On-Road Quality Control Patrollers (t-patrollers) leading a team to monitor the talabat fleet and achieve continuous improvement of rider compliance, performance and quality KPIs. What's On Your Plate?- Lead the on-ground team of Patrollers to Ensure and improve rider...

  • Supervisor Riders

    2 weeks ago

    Manama, Bahrain Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...

  • Supervisor Riders

    4 months ago

    Manama, Bahrain talabat Full time

    **Company Description** As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years. We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us...

  • Supervisor for Delivery Riders

    7 months ago

    Manama, Bahrain CNL W.L.L Full time

    Join Our Team as a Food Delivery Supervisor! Are you passionate about leading a dynamic team in the fast-paced world of food delivery? Do you thrive on ensuring exceptional customer experiences and operational excellence? If so, we want you to be our next Food Delivery Supervisor! **Responsibilities**: Your key responsibilities will include - Lead and...

  • Operations Supervisor

    2 weeks ago

    Manama, Bahrain Delivery Point Full time

    Delivery Point is currently recruiting a high-performing Operations Supervisor for our local Courier Delivery Project. .JOB PURPOSE: Oversee Live Operations on daily basis, delivering the captain’s training and handling questions, comments, and complaints regarding Delivery Point services. KEY RESULT AREAS: - Responsible for overall operational...

  • Store Supervisor

    2 months ago

    Manama, Bahrain talabat Full time

    **Company Description** Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness...

  • Associate People Operations

    2 weeks ago

    Manama, Bahrain Talabat Full time

    When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries...