Supervisor Riders

**Company Description**
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
**Job Description** Role Summary**

This role will focus on the relationship of Talabat with its 3rd party logistics partners. The key task is to maintain and build a strong relationship with all partners and supervise their logistics operations. You should be involved in best practice sharing, data exchange, and oversight to elevate the performance of the riders. You should also be able to generate performance reports and report them to the logistics operations manager.

**What’s On Your Plate?**
- Build, maintain & own strong relationships with all 3PL partners across the country
- Build a trusting relationship that allows the exchange of information and best practices
- Ensure sufficient data is shared to allow for educated directions & improvements in performance
- Generating reports related to fleet performance, fleet compliance, and site visit results
- Monitoring 3PL performance through on-site visits
- Able to manage multiple projects and work under strict deadlines
- Able to build a comprehensive database for 3PL partners and rider
- Create procedures for 3PLs to improve rider performance
- Ensure rider safety & well-being are top priorities for 3PLs and solid measures and tools are in place
- Be the voice of the 3PLs to Talabat: Listen to the challenges and find solutions with the internal team
- Ensure 3PL compliance to Talabat rules to increase rider loyalty

**Qualifications** What Did We Order?**
- You have successfully completed a Bachelor’s or Master’s degree, preferably in Logistics, Management Information Systems, or Project Management
- Preferably you gained 3+ years of work experience in logistics firms, high growth startups, tech companies, consulting or IB
- Strong Excel, Google Sheets, and data management skills
- Strong project management and stakeholder management skills
- You are a doer and a free thinker. You accept and adapt constantly to change
- Willing to question the status quo when needed
- Team player. We are looking for someone who fits the team and the company culture
- Make it happen attitude, where results are ensured to be achieved regardless of all the obstacles