Operations Officer
7 days ago
Should have end to end knowledge in card processing.
- Technical knowledge is must in ISO 8583, payment processing and card life cycle.
- In-depth knowledge in scheme certification, scheme compliance and audit processing.
- Make important policy, planning, and strategy decisions.
- Develop, implement, and review operational policies and procedures.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Should have minimum experience of 3-5 years in cards and payments domain.
- Should maintain daily trackers for all the daily operation activities.
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
Maintain an orderly workflow according to priorities
**Job Types**: Full-time, Permanent
**Education**:
- Bachelor's (required)
**Experience**:
- Cards industry: 3 years (required)
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