Sales & Events Manager Gcc - Marriott

2 months ago

Manama, Bahrain Talent Pal Full time

**Job Number** 24158978
**Job Category** Sales & Marketing
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Drives revenue to achieve Hotel’s topline goals by proactively soliciting all business segments (Transient, Group, and Catering) located in the GCC market with the main focus on (Kingdom of Saudi Arabia); to include new business from corporate accounts, sourcing new accounts, identifying new targets, and re-soliciting past business leads. Focuses on properties BT Pricing strategy. Handles event (social/corporate) catering and Group opportunities from GCC Market. Contracts and closes group, catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves group and catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. Partners with Leadership to ensure competitive sales strategies are in place for the hotel and stay competitive within the market by aligning sales activities to generate business and communicate real-time competitor intel. Reports directly to Property Sales Leaders (DOSM/DOSD) and works closely with all other hotel department, focuses on sales driven tasks. May work with Regional Sales and GSO teams to drive production from targeted high priority accounts including maximizing special corporate business within the represented market place. Ensure compliance with Ritz-Carlton Standard Operating Procedures to maintain brand integrity.

**CANDIDATE PROFILE**

Education and Experience

**Required**:

- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

**Preferred**:

- Previous experience in proactive lead generation in hospitality and sales discipline; knowledge of property-specific business segments (e.g. group, catering, transient); knowledge the hospitality industry.
- Previous experience selling luxury brands and experiential services preferred.

**CORE WORK ACTIVITIES**

**Managing Sales Activities**
- Works with Property Sales Leader (DOSM and/or DOSD) in identifying the top accounts of the hotel, determine account deployment structure, identify key buyers within each account, and coordinate efforts to drive demand and pull-through business from the accounts for the stakeholder hotels.
- Assist Property Sales Leader in identifying share shift targets.
- May work with Local Sales, GSO teams to drive production from targeted high priority accounts including maximizing (Transient, Group, and Catering) business within the represented market place.
- Provides property support by coordination and executing property internal mining efforts to assigned hotel.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.
- Designs, develops and sells creative catered events.
- Maximizes revenue by up-selling packages and creative food and beverage.
- Manages catering sales revenue and operation budgets, and provides forecasting reports.
- Develops menus that drive sales.
- Assists with selling, implementation and follow-through of catering promotions.
- Solicits new business from non-deployed small business accounts, reader boards, and leads sent through internal referral mechanisms.
- Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing Planning and Support or other third-party data sources to generate leads.
- Re-solicits non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriate.
- Drives customer satisfaction through daily interactions (e.g., solicitations, re-solicitations, account calls, site inspections, new business calls, face to face activities, Sales Blitz, etc.).
- Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g., lunch and learns, social hours, company of the month activities, local/regional industry events, Regional Conventions, etc.).
- Conducts site inspections for customer accounts as appropriate.
- Plans and participate in frequent regional sales/business trips and industry related meetings.
- Maintains complete and up-to-date lead information on each account in Opera Syst

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