Current jobs related to CRM Manager - Sitra - Alzayani Investments

  • CRM Manager

    4 weeks ago

    Sitra, Bahrain Alzayani Investments Full time

    Euro Motors is a leading Automotive Retailer dedicated to delivering exceptional products/services to our clients. We believe in fostering a dynamic and inclusive work environment where innovation thrives and employees can grow their careers. **Key Responsibilities**: - Develop and execute CRM strategies to improve customer engagement, loyalty, and...

  • IT Helpdesk Coordinator

    7 months ago

    Sitra, Bahrain Almoayyed International Group Full time

    IT Helpdesk Coordination Helpdesk support by attending and logging service calls Service request follow up on queries by customers & support staff. Customer service calls reports Create contractual sales orders, Follow up on sales orders invoicing and submission to customers on time. Prepare, Follow up and update Annual Maintenance contract data sheet...

  • Development Strategist

    3 weeks ago

    Sitra, Bahrain Deeko Bahrain Full time

    **QUALIFICATIONS**: - Male; 25 to 30 years old - Bachelor’s Degree in Business and/ or Sales and Marketing - A technocrat in strategy drafting and implementation - Analytical and with proven track record in achieving sales target in HORECA set-up - To escalate suggestions and solutions to Management in a timely/ weekly basis to drive strategy forward. -...

  • Business Development Strategist

    6 days ago

    Sitra, Bahrain Deeko Bahrain Full time

    **QUALIFICATIONS**: - Male; 25 to 30 years old - Bachelor’s Degree in Business and/ or Sales and Marketing - A technocrat in strategy drafting and implementation - Analytical and with proven track record in achieving sales target in HORECA set-up - To escalate suggestions and solutions to Management in a timely/ weekly basis to drive strategy forward. -...

  • Senior Sales Representative

    6 days ago

    Sitra, Bahrain Awal Refrigerators & Air Conditioning Full time

    Responsibilities: Present, promote and sell products/services using solid arguments to existing and prospective customers Perform cost-benefit and needs analysis of existing/potential customers to meet their needs Establish, develop and maintain positive business and customer relationships Reach out to customer leads through cold calling Expedite the...

  • Corporate Sales Executive-automobile

    2 months ago

    Sitra, Bahrain Alzayani Investments Full time

    **Job Requirements** - Minimum 2 years of experience in automative industry, preferably in the luxury automotive industry. **Job Summary** - Develop, plan, and manage the corporate sales strategy implementation in consultation with RO GM/GSM. - Project manages the sales, development programs across the market. - Develop a professional network of customers...

CRM Manager

2 months ago

Sitra, Bahrain Alzayani Investments Full time

**Job Requirements**
- BSC in Business, Marketing or equivalent experience
- Minimum 5 years of experience in automative industry, preferably in the luxury automotive industry.

**Job Summary**
We are seeking a dynamic and experienced CRM Manager to lead our customer relationship management efforts. This role is crucial in driving customer loyalty, enhancing brand reputation, and maximizing sales opportunities within our luxury automotive industry.

**Responsibilities**:

- To handle all customer complaints and ensure they are recorded by appropriate manager on Customers complaints sheet.
- To collate all correspondence referring to customers complains.
- To work with all managers to resolve the customer complaints and complete the quality Management System.
- On a monthly basis, this should be reviewed with GM looking at the complaint analysis report.
- To manage the customer experience via reception staff and Meet and Greet working to the outlined expectations - align with Customer First Principles.
- To work with service manager to provide customer experience in the line with the Customer First Principles - to be outlined in a Best Practice Guide.
- Manage the team to complete follow up calls on sales / service / bodyshop.
- GFK updates on a weekly basis and work with service manager to delivery service.
- Introduce and update the CLP service 6 scores on dealership boards.
- Monthly team meeting for CRM/Front of House - and monthly 1:2:1’s that are documented.
- To report as required regarding complaints and CRM data.
- To maintain a rota for staff that works different times.
- Work with GN and team to develop Customer First Principles to deliver outstanding customer experience measured by Mystery shop and feedback in follow up calls.
- Document CFP and present to all new starters - ensuring that they have signed and understood what is required.

**Knowledge and Skills**
- Proven track record of developing and implementing successful CRM strategies.
- Strong analytical skills and ability to interpret data to inform decision-making.
- Experience with CRM software (e.g., Salesforce, HubSpot).
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Passion for the luxury automotive industry and a commitment to delivering exceptional customer experiences.