Applications Support Senior Analyst
5 days ago
**Job Title: Application Support Senior Analyst**
**Come and join our Application Support team in Bahrain**
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
**Team/Role Overview**
You will be required to have good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Have strong communication and diplomacy skills are required and regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.
This exciting opportunity will equip you with detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies.
**What you’ll do**:
- The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Ability to handle incidents and problems at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Communicate effectively with operations and technology partners on a regional or global basis.
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Flexibility to take additional shifts when business mandates (which will be compensated as per company policy).
- Has the ability to operate with a limited level of direct supervision.
**What we’ll need from you**:
- 4+ years experience in an Application Support role.
- Bachelor’s/University degree or equivalent experience.
- Experience is Financial technology & business is desirable but not mandatory.
- Skill Set: Oracle, Microsoft SQL, UNIX
- Experience with some programming languages or willingness/ability to learn.
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools is desirable.
- Handson experience is resolving technical issues.
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
**What we can offer you**:
By joining Citi Bahrain, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary and benefits that support you to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.**Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Application Support Analyst
2 days ago
Manama, Bahrain Citigroup, Inc. Full timeApplication Support Analyst The Application Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others...
-
Foreign Exchange
2 days ago
Manama, Bahrain Citi Full time**Citi Overview** Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and...
-
Operational Support Analyst
1 week ago
Manama, Bahrain Citi Full timeThe Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed...
-
Applications Support Lead Analyst
1 week ago
Manama, Bahrain Citi Full time**Responsibilities**: - Manages one or more apps support teams. - Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads. - Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly...
-
Application Support Analyst
5 days ago
Manama, Bahrain HSBC Full time-Job description **Application Support Analyst (Bahraini National)** **Some careers grow faster than others.*** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new...
-
Senior Business Analyst
5 days ago
Manama, Bahrain Norq Technology Solutions Private Limited Full time**Job Description: Senior Business Analyst** **Position Summary**: We are looking for a Senior Business Analyst with 5-7 years of experience, including at least 2-3 years in IOT, telematics or GPS software development. You will be responsible for analyzing business requirements, facilitating communication between stakeholders, and ensuring successful...
-
Senior Analyst
4 days ago
Manama, Bahrain CBRE Full time**Senior Analyst** **Job ID** - 183292**Posted** - 04-Sep-2024**Role type** - Full-time**Areas of Interest** Consulting **Location(s)** Manama - Al 'Asimah - Bahrain **THE OPPORTUNITY** Our Consulting business is looking for a Senior Analyst to join the team! In this role you will be tasked with executing a variety of consulting assignments across...
-
Apps Support Intmd Analyst
5 days ago
Manama, Bahrain Citi Full timeThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
-
Senior Analyst
5 days ago
Manama, Bahrain Talent Pal Full time**Senior Analyst** **Job ID** - 183292**Posted** - 04-Sep-2024**Role type** - Full-time**Areas of Interest** Consulting **Location(s)** Manama - Al 'Asimah - Bahrain **THE OPPORTUNITY** Our Consulting business is looking for a Senior Analyst to join the team! In this role you will be tasked with executing a variety of consulting assignments across...
-
Senior Business Analyst
5 days ago
Manama, Bahrain Talent Pal Full time**Job Description: Senior Business Analyst** **Position Summary**: We are looking for a Senior Business Analyst with 5-7 years of experience, including at least 2-3 years in IOT, telematics or GPS software development. You will be responsible for analyzing business requirements, facilitating communication between stakeholders, and ensuring successful...
-
Apps Support Intmd Analyst
3 days ago
Manama, Bahrain Citi Full timeThe Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or...
-
Senior Financial Analyst Business Partner
5 days ago
Manama, Bahrain Sabre Full timeSabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...
-
Senior Quality Assurance Analyst
5 days ago
Manama, Bahrain Bahrain Airport Services Full time**Senior Quality Assurance Analyst.** 1. Coordinate all the aspects of the quality control improvement from start to finish 2. Manage risk-related issues that arise and implement controls to avoid recurrence. 3. Identifies issues and challenges, measures and validates results and implements solutions. 4. Contribute ideas on systems and process methods to...
-
Application Development Programmer
2 days ago
Manama, Bahrain Citigroup, Inc. Full timeApplication Development Programmer **Responsibilities**: - Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality - Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure...
-
Application Development Programmer
5 days ago
Manama, Bahrain Citi Full time**Responsibilities**: - Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality - Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems - Ensure essential procedures are...
-
Citi Velocity Mobile
1 week ago
Manama, Bahrain Citi Full timeThe IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business...
-
Fx Etrading Business Analyst
5 days ago
Manama, Bahrain Citi Full timeThe IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business...
-
Senior Analyst, Account Management
5 days ago
Manama, Bahrain MasterCard Full timeOur SBL sales organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal...
-
Support Analyst
5 days ago
Manama, Bahrain Talent Pal Full timeFirst Level Support Analyst (FLSA). To receive and log calls at the work site Following up users’ tickets in the system Analyze issues Resolve minor problems over the telephone. **Provide on-site technical support covering for**: o MS Windows O365 / office 2016, Win 10, and all MS Office which includes MS Word, MS Excel, MS Access, MS Exchange Outlook and...
-
Investment Analyst
5 days ago
Manama, Bahrain The 1 Percent Full timeThe Investment Analyst will conduct comprehensive market research, perform detailed financial analysis, support portfolio management, assess risks, and prepare investment reports to assist in strategic decision-making. **Key Responsibilities**: - **Market Research**: Analyze market trends, economic conditions, and industry developments to identify...