Applications Support Senior Analyst

6 hours ago

Manama, Bahrain Citi Full time

**Job Title: Application Support Senior Analyst**

**Come and join our Application Support team in Bahrain**

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

**Team/Role Overview**

You will be required to have good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Have strong communication and diplomacy skills are required and regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.

This exciting opportunity will equip you with detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies.

**What you’ll do**:

- The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Ability to handle incidents and problems at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Communicate effectively with operations and technology partners on a regional or global basis.
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Flexibility to take additional shifts when business mandates (which will be compensated as per company policy).
- Has the ability to operate with a limited level of direct supervision.

**What we’ll need from you**:

- 4+ years experience in an Application Support role.
- Bachelor’s/University degree or equivalent experience.
- Experience is Financial technology & business is desirable but not mandatory.
- Skill Set: Oracle, Microsoft SQL, UNIX
- Experience with some programming languages or willingness/ability to learn.
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools is desirable.
- Handson experience is resolving technical issues.
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload

**What we can offer you**:
By joining Citi Bahrain, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary and benefits that support you to be well, live well and save well.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.**Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Senior application support analyst

    17 hours ago

    Manama, Manama, Bahrain Huawei Full time

    Application Analyst Ensure all operational requests and new requests from customers are delivered within SLA and KPI. Act as a single point of contact for all incidents, problems, RCA assigned to you. Ensure process compliance in terms of Incident Management, Problem Management, Knowledge Management, Vendor Management, CR and Change Management, etc. Ensure...

  • Applications Support Analyst

    4 days ago

    Manama, Bahrain Citi Full time

    The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...

  • Senior analyst

    7 days ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    Senior Analyst - Enterprise Systems We are seeking a highly skilled Senior Analyst to support and manage projects for our enterprise systems. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to collaborate with stakeholders. Key Responsibilities: Provide technical and functional support for...

  • Senior analyst

    7 days ago

    Manama, Manama, Bahrain RESO Full time

    Senior Analyst - Airline Systems (Developer)The Senior Analyst – Airline Systems will be the subject matter expert in the Airline systems area, having in-depth knowledge of all business processes and procedures. The jobholder will set short- and long-term solutions to meet KPIs, improving efficiency and delivery of assigned business units. Salary: $80,000...

  • Senior analyst

    3 weeks ago

    Manama, Manama, Bahrain Gulf Air Full time

    SENIOR ANALYST - AIRLINE SYSTEMS Gulf Air The jobholder will be the subject matter expert in the Airline systems area, knowing in details and depth all the business processes and procedures. The Senior Analyst Airline Systems shall set short- and long-term solutions and enhancements to meet the set KPIs to improve the efficiency and delivery of the assigned...

  • Senior analyst

    3 weeks ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    GF1536 - SENIOR ANALYST - ENTERPRISE SYSTEMSCompany: Gulf Air Group Division: Information Technology Location: (Insert Location)Department: Information Technology Closing Date: 14-Jan-2025 MAIN OBJECTIVEThe Senior Analyst - Enterprise Systems will be responsible for supporting and managing projects for Gulf Air Group's enterprise systems. This includes, but...

  • Senior analyst

    3 weeks ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    GF1592 - SENIOR ANALYST - AIRLINE SYSTEMS (DEVELOPER)Company: Gulf Air Group Division: Information Technology Location: Not specified Department: Information Technology Closing Date: 20-Feb-2025 MAIN OBJECTIVEThe jobholder will be the subject matter expert in the Airline systems area, knowing in details and depth all the business processes and procedures....

  • Senior analyst

    2 weeks ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    GF1592 - SENIOR ANALYST - AIRLINE SYSTEMS (DEVELOPER)Company: Gulf Air Group Division: Information Technology Location: Department: Information Technology Closing Date: 20-Feb-2025 MAIN OBJECTIVEThe jobholder will be the subject matter expert in the Airline systems area, knowing in details and depth all the business processes and procedures. The Senior...

  • Senior analyst

    3 weeks ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    GF1566 - SENIOR ANALYST - AIRLINE SYSTEMS (PROJECT MANAGEMENT)Company: Gulf Air Group Division: Information Technology Location: Department: Information Technology Closing Date: 05-Feb-2025 MAIN OBJECTIVEThe jobholder will be the subject matter expert in the Airline systems area, with knowledge in business processes and procedures. The Senior Analyst –...

  • Senior analyst

    3 weeks ago

    Manama, Manama, Bahrain Bahrain Airport Company Full time

    Job Title: SENIOR ANALYST - AIRLINE SYSTEMS (DEVELOPER)Main Objective:The jobholder will be the subject matter expert in the Airline systems area, with in-depth knowledge of all business processes and procedures. The Senior Analyst – Airline Systems shall develop short- and long-term solutions and enhancements to meet set Key Performance Indicators (KPIs),...

  • Senior analyst

    3 weeks ago

    Manama, Manama, Bahrain RESO Full time

    **Job Title:** SENIOR ANALYST - AIRLINE SYSTEMS (DEVELOPER)The Senior Analyst – Airline Systems will be the subject matter expert in the Airline systems area, with in-depth knowledge of all business processes and procedures. They will set short- and long-term solutions and enhancements to meet the set KPIs, improving efficiency and delivery of assigned...

  • Senior analyst

    2 weeks ago

    Manama, Manama, Bahrain RESO Full time

    Job Title: Senior Analyst - Card Payments Systems Job Location: Bahrain Job Role This job description applies to all Senior Analysts in the Card Payments Systems team. However, the systems knowledge and experience may differ depending on the analysts experience in card issuing or acquiring. Senior Analysts provide information technology support to the 24/7...

  • Operational Support Analyst

    4 days ago

    Manama, Bahrain Citi Full time

    The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed...

  • Applications Support Lead Analyst

    4 days ago

    Manama, Bahrain Citi Full time

    **Responsibilities**: - Manages one or more apps support teams. - Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads. - Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly...

  • Application Support Analyst

    6 hours ago

    Manama, Bahrain HSBC Full time

    -Job description **Application Support Analyst (Bahraini National)** **Some careers grow faster than others.*** If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new...

  • Senior analyst

    3 weeks ago

    Manama, Manama, Bahrain Gulf Air Full time

    Job Summary:The Senior Analyst - Airline Systems is a subject matter expert in the Airline systems area, possessing in-depth knowledge of all business processes and procedures. This role involves setting short- and long-term solutions to improve efficiency and delivery across assigned business units.Main Responsibilities:Analyze and review documented...

  • Senior Business Analyst

    1 day ago

    Manama, Bahrain Norq Technology Solutions Private Limited Full time

    **Job Description: Senior Business Analyst** **Position Summary**: We are looking for a Senior Business Analyst with 5-7 years of experience, including at least 2-3 years in IOT, telematics or GPS software development. You will be responsible for analyzing business requirements, facilitating communication between stakeholders, and ensuring successful...

  • Senior analyst – network

    3 weeks ago

    Manama, Manama, Bahrain Gulf Air Group Full time

    GF1308 - SENIOR ANALYST – NETWORK & COMMUNICATIONCompany: Gulf Air Group Division: Information Technology Location: (Location)Department: Information Technology Closing Date: 04-Aug-2024 MAIN OBJECTIVESThe primary goal of Analyst- Network & Communication is to ensure the smooth operation of the organization's data and voice to provide maximum performance...

  • Senior financial analyst

    3 weeks ago

    Manama, Manama, Bahrain ManpowerGroup Middle East Full time

    Job Title: Senior Financial Analyst Location: Bahrain Job Overview: Our client seeks a professional Financial Analyst to join their dynamic team in Bahrain. The role involves conducting feasibility studies, creating financial models, evaluating PPP projects, and managing investment portfolios. Candidates should have a minimum of 7 years of experience in...

  • Senior Applications Development Lead

    1 day ago

    Manama, Manama, Bahrain Citigroup, Inc. Full time

    Job DescriptionThe Senior Applications Development Lead is a senior-level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities.Partner with multiple management teams...