Concierge Manager/head Concierge

7 days ago

Manama, Bahrain Hilton Full time

A Concierge Manager/Head Concierge supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.

**What will I be doing?**

As a Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Supervise daily Concierge operations
- Set Departmental objectives, work schedules, budgets, policies and procedures
- Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
- Maximise Sales revenues through up-selling and marketing programmes
- Monitor Guest satisfaction reports and implement actions to improve results
- Maintain good communication and working relationships with all hotel areas
- Project a professional manner with an emphasis on hospitality and Guest service
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Attend Front of House/Hotel meetings, as required

**What are we looking for?**

Concierge Manager/Head Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A degree or diploma in Hotel Management or equivalent
- Front Office supervisory experience in the hotel, leisure or retail sector
- Possess strong commercial awareness and Sales capabilities
- Excellent leadership skills, inter-personal and communication skills
- A passion for delivering exceptional levels of guest service
- Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Concierge

    2 weeks ago

    Manama, Bahrain Reef Island Full time

    To provide Concierge Duties to all residents and visitors in the building(s) to which they are allocated. 1. To carry out any duties which deems necessary in order to maintain the security & safety of all persons in the building to which they are allocated. 2. To act as a point of contact for all residents in their building in conjunction with Help Desk...

  • Chief Concierge

    2 weeks ago

    Manama, Bahrain Hilton Full time

    Chief Concierge A Head Concierge maintains an immaculate lobby and ensures consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage. **What will I be doing?** As Head Concierge, you will maintain an immaculate lobby and ensure consistently-delivered exceptional customer service to...

  • Concierge

    7 days ago

    Manama, Bahrain Hilton Full time

    A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the...

  • Concierge

    2 weeks ago

    Manama, Bahrain Emprego BH Full time

    **About Us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Concierge

    6 days ago

    Manama, Bahrain IHG Full time

    **About us** As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Guest Service Supervisor

    23 hours ago

    Manama, Bahrain Hilton Full time

    Position Purpose To be a passionate host and highly collaborative member of the Guest Service team, delivering concierge services as well as brighthearted check in and & outexperiences to hotel guests. Duties & Key Responsibilities - Execute duties as assigned by the FOM or General Manager. - Organise the 'work area' to be able to deliver brighthearted...

  • Concierge

    2 weeks ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 22206178 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special arrangements or services (e.g.,...

  • Sales Manager

    2 weeks ago

    Manama, Bahrain Emaar Hospitality Group Bahrain Full time

    The Sales function for Emaar aims towards increasing hotel(s) occupancies and revenues by managing qualified business partners. In line with goals and strategies defined by the function head, business partners management covers opportunities qualification, contracting, promotional activities and hotel product awareness. The main focus will be to develop and...

  • Sales Manager Leisure/mice

    2 weeks ago

    Manama, Bahrain Emaar Hospitality Group Bahrain Full time

    The Sales function for Emaar aims towards increasing hotel(s) occupancies and revenues by managing qualified business partners. In line with goals and strategies defined by the function head, business partners management covers opportunities qualification, contracting, promotional activities and hotel product awareness. The main focus will be to develop and...

  • Sales Manager Corporate

    2 weeks ago

    Manama, Bahrain Emaar Hospitality Group Bahrain Full time

    The Sales function for Emaar aims towards increasing hotel(s) occupancies and revenues by managing qualified business partners. In line with goals and strategies defined by the function head, business partners management covers opportunities qualification, contracting, promotional activities and hotel product awareness. The main focus will be to develop and...

  • Sales Manager

    2 weeks ago

    Manama, Bahrain Emaar Hospitality Group Bahrain Full time

    The Sales function for Emaar aims towards increasing hotel(s) occupancies and revenues by managing qualified business partners. In line with goals and strategies defined by the function head, business partners management covers opportunities qualification, contracting, promotional activities and hotel product awareness. The main focus will be to develop and...

  • Sales Executive

    2 weeks ago

    Manama, Bahrain Emaar Entertainment Bahrain Full time

    The Sales function for Emaar aims towards increasing hotel(s) occupancies and revenues by managing qualified business partners. In line with goals and strategies defined by the function head, business partners management covers opportunities qualification, contracting, promotional activities and hotel product awareness. The main focus will be to develop and...

  • Hostess

    2 weeks ago

    Manama, Bahrain BBBB Full time

    Responsible for creating a welcoming, gracious and professional first impression to the guest. Assists guests with reservation bookings and general inquiries, in person and by telephone. - Greet and acknowledge all guests coming into the restaurant in a friendly, professional and gracious manner. - Answer all telephone calls in a timely manner and address...

  • Guest Relations Manager

    2 weeks ago

    Manama, Bahrain Royal Saray Resort Full time

    Job brief We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Relations Manager? Guest Relations Manager responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the...

  • Receptionist- Arabic Speaker

    2 weeks ago

    Manama, Bahrain Cluster Inter. Hotels Full time

    Welcoming guests and checking their details against their bookings - Allocating guests their rooms and providing keys - Answering phones from prospective customers and guests, taking messages and delivering them - Completing administrative tasks such as filing and photocopying - Responding to requests for help and information - Providing concierge services,...

  • Butler Manager

    2 weeks ago

    Manama, Bahrain AccorHotel Full time

    Company Description Al Areen Palace and Spa by Accor features 78 luxuriously appointed pool villas, 10,000 sq meters of SPA with a unique Rain Forest and Ice igloo system. Awaken your senses by trying thoughtfully prepared savoury dishes from our fine dining restaurants. The resort is a perfect retreat which spans over 131,000 sq. meters with traditional...

  • Hostess (Trader Vic's Bahrain)

    2 weeks ago

    Manama, Bahrain Trader Vic's Co. W.L.L. Full time

    Trader Vic's Bahrain is looking for friendly Hostess. Our venue is an eclectic collection of cuisines, signature cocktails and an exotic atmosphere bedecked with authentic artefacts and trappings. Our many years of operations has proven us to be a strong and successful franchisee of a renowned global company. Our guests from all nationalities adore the...

  • Bellboy / Driver

    6 days ago

    Manama, Bahrain Habara Hotel & Restaurant Management W.L.L. Full time

    Checks the daily arrival list for VVIP's or guests with special need. - To be present at the Concierge/Receptiondesk or in the lobby to be ready to assist guests, colleagues and visitors when requested. - Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. - Tag baggages it and return the identification slips to...

  • Hotel Receptionist

    1 week ago

    Manama, Bahrain Cluster Inter. Hotels Full time

    Welcoming guests and checking their details against their bookings - Allocating guests their rooms and providing keys - Answering phones from prospective customers and guests, taking messages and delivering them - Completing administrative tasks such as filing and photocopying - Responding to requests for help and information - Providing concierge services,...

  • Concierge - Sail Tower

    3 days ago

    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24035852 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to Residence owners’ and their guests’ requests for visitor...