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Enterprise Desktop Engineer
2 weeks ago
The Engineering Lead Analyst is a senior level position responsible for leading a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework.
**Responsibilities**:
- Ensure that all integration of functions meet business goals
- Define necessary system enhancements to deploy new products and process enhancements
- Recommend product customization for system integration
- Identify problem causality, business impact and root causes
- Advise or mentor junior team members
- Impact the engineering function by influencing decisions through advice, counsel or facilitating services
**Qualifications**:
- 6-10 years of relevant experience in an Engineering role
- Experience working in Financial Services or a large complex and/or global environment
- Project Management experience
- Consistently demonstrates clear and concise written and verbal communication
- Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
- Demonstrated analytic/diagnostic skills
- Ability to work in a matrix environment and partner with virtual teams
- Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
- Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
- Proven track record of operational process change and improvement
**Education**:
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
Software Management Services is responsible for the centralized deployment of Enterprise Applications and Desktop OS to 550,000 desktops around the world. The role of the Windows Desktop Engineer is to design products and solutions to allow for global adoption according to engineering and security standards.
- Work with systems management and engineering colleagues to improve the automation around deployments
- Provide input into deployment schedules and plans.
- Lead weekly calls to provide technical updates to colleagues with a stake in the desktop servicing deployment.
- Address client escalations and/or proactively address potential client concerns
- Consider factors around risk for all of the above points when making decisions.
**Skillset Requirements**
- 5+ years’ experience in an enterprise environment.
- Level-3 desktop support knowledge or engineering level experience with Windows 10/11
- Proficiency using PowerShell to script fixes or collect data.
- 5+ years’ experience working with Microsoft SCCM.
- Working knowledge and hands on experience with SCCM Task Sequences
- Ability to manage and coordinate tasks in multiple regions and across time zones
- Excellent written and verbal communications
- On-Time project management and delivery
- Will be considered a plus: Experience working Microsoft Azure and Intune, AutoPilot utilities
**Qualifications**:
- Bachelor’s Degree in Computer Science, IT or a related field.
- Hands on experience of working with multiple teams in a large, complex enterprise environment.
- ITIL certification.
- **Job Family Group**:
Technology
- **Job Family**:
Systems & Engineering
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
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