Fusions By Tala- Assistant Outlet Manager
3 weeks ago
Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures all associates have proper supplies, equipment and uniforms.
- Empowers associates to provide excellent customer service within guidelines.
- Handles associate questions and concerns.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Monitors associates to ensure performance expectations are met.
- Provides feedback to associates based on observation of service behaviors.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with associates.
- Supervises daily shift operations.
- Supervises restaurant and all related areas in the absence of the Restaurant Manager.
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
- Meets and greets guests.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Supervises on-going training initiatives.
- Performs all duties of restaurant associates and related departments as necessary.
- Opens and closes restaurant shifts.
- Uses all available on the job training tools for associates.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels associates regarding performance on an on-going basis.
**Salary**: From BD350.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
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