Restaurant Operations Manager

2 weeks ago


Manama, Bahrain Career Maker Full time

**Responsibilities**:
Enabling sales, support, and service teams to deliver world-class, differentiated customer service and merchant support through effective service operations planning, new process design, and existing process optimization

Conducting reviews and audits of existing standard operating procedures and lead optimization events such as Kaizens to improve and evolve service and support workflows

People Management-Use company approved selective hiring criteria to maintain a quality Crewmember roster

Ensuring restaurant managers are hiring and retaining team members to help improve productivity and quality of the guest experience

Train management/direct reports and hourly team members on proper product preparation, guest service techniques, and daily equipment maintenance procedures, brand identity and operational standards

Defining customer obsessed and partner aligned priorities for your team of program managers

Partnering with technology teams to drive roadmap and feature prioritization that reflects the highest priority customer needs

Providing structure, consistency, and operational excellence by leading long-term, structured programs through your PM team, such as our Sales and Operations Planning forecasting process

Hiring and developing a team of world-class program managers

Developing new program management methodologies that accelerate schedules and maximize constrained resources


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