Restaurant Operation Manager
6 months ago
An international food chain is looking to hire a dedicated and experienced Restaurant Operations Manager to oversee the daily operations of our restaurants in Bahrain, Oman & India. The Operations Manager will play a key role in managing budget, increasing revenues, maintaining the highest standards of service, quality, and customer satisfaction. This position requires strong leadership, organizational skills, and a commitment to delivering a superb dining experience.
**Duties and Responsibilities**
- Financial Management: Monitor budget and financial performance, increase revenues, analyze sales data, and implement cost-control measures to achieve financial targets.
- Team Leadership: Manage, motivate, and mentor restaurant staff, including servers, kitchen staff, and front-of-house personnel, to ensure exceptional customer service and a positive work environment.
- Operational Efficiency: Optimize restaurant operations by implementing efficient workflows, procedures, and scheduling to meet customer demand while controlling costs.
- Customer Satisfaction: Ensure a high level of customer satisfaction by monitoring service quality, addressing customer feedback, and resolving issues promptly and professionally.
- Inventory Control: Manage inventory levels, including food, beverages, and supplies, to prevent shortages, minimize waste, and maintain product freshness.
- Health and Safety Compliance: Enforce health and safety standards, food safety protocols, and cleanliness guidelines to ensure a safe and sanitary dining environment.
- Staff Training: Develop and implement training programs to enhance staff skills, product knowledge, and service standards.
- Shift Management: Oversee shift schedules, staffing levels, and labor costs to ensure optimal coverage during peak hours and maintain a smooth operation.
- Vendor Relations: Build and maintain relationships with suppliers, negotiate contracts, and monitor deliveries to secure high-quality ingredients and cost
- effective supplies.
- Marketing Initiatives: Collaborate with marketing teams to execute promotional campaigns, events, and marketing strategies to attract and retain customers.
- Facility Maintenance: Ensure the restaurant's physical appearance is well
- maintained, addressing repairs and maintenance as needed.
- Compliance: Ensure compliance with international standards.
**Requirements and Qualifications**
- Bachelor's degree in hospitality management, business administration, or a related field (preferred).
- Proven experience as a Restaurant Operations Manager or in a similar leadership role within the restaurant industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in restaurant management software and point-of-sale systems.
- Financial and budget management experience.
- Knowledge of food safety regulations and health codes.
- Strong problem-solving and decision-making skills.
- Customer-focused mindset and commitment to service excellence.
- Adaptability and flexibility to work in a fast-paced environment.
- Ability to work evenings, weekends, and holidays as needed.
**Experience**:
- Restaurant Operation Manager: 5 years (required)
- Team Leading: 5 years (required)
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