Contact Center Agent

A BPO (Business Process Outsourcing) Contact Center Manager is responsible for overseeing the day-to-day operations of client projects in a BPO environment. The Contact Center Manager manages a team of managers and ensures that service level agreements are met or exceeded. **Key Responsibilities**: - ** Team Management**: Recruit, train, and develop a team...

The RTM Agent is responsible for monitoring and managing real-time performance metrics within the BPO environment. This role ensures that service levels are maintained and that agents are effectively utilized to meet operational demands. **Key Responsibilities**: - Continuously monitor call queues, agent availability, and overall team performance throughout...

The WFM Agent is responsible for supporting the efficient operation of the BPO by managing scheduling, real-time monitoring, and performance analysis. This role ensures that staffing levels meet business needs while maintaining service quality and productivity. **Key Responsibilities**: - Create and maintain daily and weekly schedules for agents based on...

As a Call Center Agent, you will be at the forefront of our commitment to delivering outstanding customer service. You will handle incoming calls from English-speaking customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. If you thrive in a fast-paced environment and enjoy helping customers, we would like to hear...

**Job Summary**: The Contact Center Operations Supervisor is responsible for overseeing the day-to-day operations and performance of a team of contact center agents. They ensure the efficient and effective delivery of customer service and support, while also driving continuous process improvements and staff development. **Key Responsibilities**: - Manage...

**Job Summary**: The Contact Center Operations Supervisor is responsible for overseeing the day-to-day operations and performance of a team of contact center agents. They ensure the efficient and effective delivery of customer service and support, while also driving continuous process improvements and staff development. **Key Responsibilities**: - Manage...

**Responsibilities**: Manage and oversee a team of contact center agents, including scheduling, monitoring performance, and providing coaching and feedback. Develop and implement strategies to optimize contact center productivity, efficiency, and customer satisfaction metrics. Continuously analyze contact center data and identify opportunities for process...

**Qualifications**: √ Must have a previous minimum 1-year experience as Reservations Sales Agent or Front Office Agent in 5 Star or 4 Star Hotel √ Must have Opera PMS minimum 1-year experience √ Arabic Speaker is preferred The shortlisted applicants will be contacted. **Experience**: - Reservations or Front Office Agent: 1 year (required)

**Duties and Responsibilities** - Continuously monitor real-time contact center metrics, including call volumes, chat volumes, agent availability, and Interval Compliance adherence - Set up and manage real-time alerts for deviations from established performance thresholds. Respond promptly to these alerts to mitigate any potential issues - Allocate resources...

Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

We are seeking an experienced Business Support Executive to join our team. The Business Support Executive shall be responsible for the following: - Understand, accept and be responsible to ensure the SLA parameters set by Management are being met. - Ensure that orders are processed, and complaints are handled in accordance with set KPIs - Liaise with other...

Fulfillment Agent **Job Purpose**: **Principal Responsibilities, Accountabilities and Deliverables of Role**: Call customers to - Ensure all information needed for the products are obtained. - Contact the applicant in instances where the information is incomplete or additional documents are required. - Verify the needed information for product requested by...

We are looking for a friendly and customer-oriented Guest Service Agent who will be responsible for providing exceptional service to our guests. In this role, you will be the first point of contact for our guests and will be responsible for answering their inquiries, resolving complaints, and ensuring their overall satisfaction. Additionally, you will be...

**Responsibilities**: - Generate leads and prospects within Bahrain's real estate market. - Show properties to potential buyers or tenants and provide guidance on property features. - Negotiate sale or rental agreements and handle contracts and closing processes. - Maintain a strong network of contacts and stay updated on market trends. **Skills...

Are you all set to make the next, exciting career move? Whether you are an experienced professional seeking a new challenge or an enthusiastic recent graduate wishing to embark on a successful career path, this is the right choice for you to join a 5-star hotel & resort. We welcome you to connect with us! **Qualifications**: √ Must have a previous...

The Role Connect6 Group is a Canadian based company based in Toronto with an office presence in GCC countries. We are looking to expand our Call Center operations in GCC to work with Canadian based programs through outbound calling. We are looking for an experienced Call Center Sales Manager to join our GCC team. As a Sales Manager, you will be responsible...

**TRAINING MANAGER**: **Job ID **:1044 **Location **:Manama - Bahrain **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area BD 1,000.00 **Other Benefits **:Free Accommodation. Transportation and other benefits plus yearly ticket **GCC Driving License **:no data **Description: - Minimum 1 year TL experience in inbound or...

The Role **Requirements**: **REQUIREMENTS**: - Prior sales experience. - Ability to handle outbound calls in a professional manner. - Ability to handle rejection and objections. - Experience selling home security products. - Outstanding negotiation skills with the ability to resolve issues and address complaints. - Ability and willingness to learn about...

Required for one of the leading Banks in Bahrain, Fraud monitoring agents for newly established team. Required total of 6 agents. overview A fraud monitoring agent plays a crucial role in detecting and preventing fraudulent activities related to credit and debit cards, digital channels, and money transfers. Here are the main duties typically associated...