Call Center Representative

7 days ago


Manama, Bahrain Invita Company W.L.L. Full time

We are currently looking for a Contact Center Advisor for an active project.

**Job Role is as follows**:

- Working in 8 hour shifts between 10 AM and 2 AM. (Timings may change in the Holy Month of Ramadan to evenings only)
- Working 6 days a week with 1 Weekly Off any one day of the week.
- Working from office. (No work from home)

**Job Responsibilities are as follows**:

- Efficiently handle inbound calls to take customers sales orders.
- Proactively provide recommendations, suggest and upsell.
- Assist customers with follow up inquiries and address concerns regarding delays and or wrong orders.
- Maintain focus on Customer Satisfaction, through active listening, paraphrasing, summarizing, being empathetic and avoiding confrontation.
- Maintain cordial and professional relationship with Client representatives.

**Experience & Knowledge required**:

- Experience in **Front Line Operations** in Fast Food Restaurants will be advantageous.
- 2-3 years Work Experience in similar field in **Bahrain** will be advantageous.
- Familiarity with neighborhoods and common landmarks in Bahrain is a MUST.
- Should be fluent in English.
- Familiarity with Arabic glossary of terms related to food will be Advantageous

**Employment Contract**
- Will start with a 1 year Employment Contract.
- Work Permit and Visa will be provided to the employee.

**Experience**:

- Front Line Operations in Fast Food Restaurants: 3 years (required)
- Bahrain Work: 2 years (required)

**Language**:

- English (required)

**Location**:

- Manama (required)

Application Deadline: 13/03/2025


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