
Luxury Reservations Professional
24 hours ago
About Jumeirah:
Jumeirah Group, a leading hospitality brand, is renowned for its commitment to excellence and customer satisfaction. As part of Dubai Holding, Jumeirah continues to expand its global portfolio of world-class properties, employing over 8,000 colleagues from diverse backgrounds.
The company's award-winning destinations, such as the iconic Burj Al Arab Jumeirah, offer unparalleled service experiences, elevated dining options, and striking architecture. At Jumeirah Gulf of Bahrain, we pride ourselves on creating idyllic getaways that cater to our guests' every need.
About the Job:
We are seeking a highly motivated Reservations Agent to join our Rooms Reservations Team. The successful candidate will be responsible for maximizing rooms revenue through proactive selling techniques, referral, and exceptional customer engagement.
- Provide comprehensive knowledge of hotel products and services to callers.
- Ensure all telephone interactions are handled efficiently and professionally.
- Process reservations through various channels (email, fax, phone, website) with accuracy and speed.
- Actively participate in up-selling opportunities to maximize revenue.
- Follow up on non-guaranteed and waitlisted bookings.
- Handle no-shows and cancellations efficiently.
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