Training Manager

2 months ago


Manama, Bahrain Talent Pal Full time

Training Manager in the BPO industry is responsible for developing, implementing, and overseeing training programs for contact center employees. They play a crucial role in ensuring that customer service representatives are equipped with the necessary skills and knowledge to provide excellent customer service. The role involves a combination of strategic planning, instructional design, and hands-on training delivery.

**Responsibilities**:
**Training Program Development**:
Design and develop training programs for new hires, focusing on product knowledge, communication skills, customer service techniques, and company policies.
Update and enhance existing training materials to keep them relevant and aligned with the company's goals and industry best practices.

**Training Delivery**:
Conduct training sessions for new employees, ensuring they understand the company’s processes, customer service expectations, and communication protocols.
Provide ongoing training for existing employees to enhance their skills and keep them updated on product/service knowledge and industry trends.

**Performance Evaluation**:
Assess the effectiveness of training programs through feedback, evaluations, and performance metrics.
Identify areas of improvement and modify training modules accordingly to enhance employee performance and customer satisfaction.

**Quality Assurance**:
Provide feedback and coaching to customer service representatives based on quality assurance assessments.

**Team Collaboration**:
Collaborate with other departments, such as operations and human resources, to align training programs with overall company objectives and employee development plans.
Work closely with supervisors and team leaders to address specific training needs within their teams.

**Training Technology and Tools**:
Stay updated with training technologies and tools, incorporating e-learning platforms and other innovative methods to enhance training efficiency.
Manage training software and systems, ensuring they are up-to-date and functional for training purposes.

**Compliance and Regulations**:
Ensure that training programs adhere to industry regulations, legal requirements, and compliance standards relevant to the BPO industry.
Keep track of changes in regulations and update training materials accordingly.

**Reporting**:
Prepare regular reports on training effectiveness, employee performance, and other relevant metrics for management review.
Use data-driven insights to make recommendations for improvements in training strategies and employee development initiatives.

**Qualifications**:
Bachelor’s degree in a relevant field (Training, Human Resources, Business Administration, etc.).
3-5 years proven experience in designing and delivering training programs, preferably in the BPO industry.
Strong understanding of customer service principles, communication skills, and product knowledge.
Excellent presentation and interpersonal skills.
Knowledge of training methodologies, adult learning principles, and instructional design.
Familiarity with training software and e-learning platforms.
Ability to analyze data and draw meaningful conclusions for training improvements.
Strong organizational skills and the ability to manage multiple priorities effectively.This job has been sourced from an external job board.


  • Training Manager

    2 months ago


    Manama, Bahrain Tafaseel Full time

    Training Manager in the BPO industry is responsible for developing, implementing, and overseeing training programs for contact center employees. They play a crucial role in ensuring that customer service representatives are equipped with the necessary skills and knowledge to provide excellent customer service. The role involves a combination of strategic...

  • Training Manager

    5 months ago


    Manama, Bahrain MAE Aircraft Management Full time

    **Job title / Role**: **TRAINING MANAGER (TM)** **Work location**: **MAE Aircraft Management W.L.L. (MAE), Bahrain** **Department**: **FLIGHT OPERATIONS** **Superior**: **ACCOUNTABLE MANAGER** **Full-time** **Reference Document**: **A. Essential Duties and Responsibilities**: 1. Ensuring all the courses are in compliance with BCAA. 2. Acting as CRM...

  • Training Manager

    4 months ago


    Manama, Bahrain Apt Resources Full time

    **TRAINING MANAGER**: **Job ID **:1044 **Location **:Manama - Bahrain **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area BD 1,000.00 **Other Benefits **:Free Accommodation. Transportation and other benefits plus yearly ticket **GCC Driving License **:no data **Description: - Minimum 1 year TL experience in inbound or...


  • Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24109202 **Job Category** Human Resources **Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The position is assist in ensuring effective training is in place to enable the achievement of...

  • Training Officer

    3 weeks ago


    Manama, Bahrain Tafaseel Full time

    **Job Summary**: We are looking for a proactive and skilled Training Officer to join our team at Tafaseel BPO. The Training Officer will be responsible for developing and implementing training programs that enhance the skills and knowledge of our employees in the BPO sector. This role is crucial for ensuring that our team delivers high-quality service to our...

  • Mgr-training

    5 months ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24028084 **Job Category** Human Resources **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Helps drive company values and philosophy and ensures all training and development...

  • Training Specialist

    5 months ago


    Manama, Bahrain Al Abraaj Restaurants Group Full time

    **Reporting to**:Training Manager **Industry**:Restaurant/Food Services **Job Summary** - Identify the training needs of employees and the organisation through various methods. - Design and develop training programs that align with organisational goals and address identified training needs. - Conduct training sessions and/or coordinate with...


  • Manama, Bahrain Calo Full time

    About Calo Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers Launched in Bahrain in 2019, we have since expanded to 5 countries in the region, delivered millions of meals to our customers and launched our very own Grab & Go cafe concepts. We're...

  • HR Trainer

    4 weeks ago


    Manama, Bahrain Cordoba Training Center Full time

    **Job Vacancy: HR Trainer** **Location**: Cordoba Training Center, Bahrain **Job Type**: Full-Time Cordoba Training Center seeks an experienced and dynamic **HR Trainer** to join our team. As a leading professional training institution, we are committed to delivering high-quality, industry-focused training to help professionals enhance their skills and...


  • Manama, Bahrain Training Plus Institute Full time

    **We are looking for BAHRAINI professional trainers for Linux, Python, Cybersecurity and MS Azure CompTIA Trainer Position -** The Certified Instructor will be responsible for teaching IT courses **Responsibilities** - Design and develop training programs and curriculum - Deliver training sessions to individuals and teams, both in-person and online -...

  • Cybersecurity Trainers

    5 months ago


    Manama, Bahrain Training Plus Institute Full time

    The Cybersecurity Certified Instructor will be responsible for teaching CompTIA and Cisco CyberOps certification courses with a focus on the Security+ certification. **Responsibilities** - Design and develop training programs and curriculum for the CompTIA S+ and Cisco CyberOps. - Deliver training sessions to individuals and teams, both in-person and...

  • IT Sales Executive

    5 months ago


    Manama, Bahrain Training Plus Institute Full time

    **Company Description** Training Plus Institute (TPI) is a training and development institute located in Manama, Bahrain. Founded in 1996. TPI has established a strong reputation for delivering high-quality training in IT and management skills to help thousands of learners achieve their career goals. **Role Description** This is a full-time on-site role...


  • Manama, Bahrain TS Full time

    **Job Summary** Administers the organization's total quality programs and processes. Develops data collection processes to produce metrics used in the auditing and analysis of processes. Tracks and measures quality results. Contributes to training and development of teams to guide continuous improvements. - Plan and implement quality assurance policies and...


  • Manama, Bahrain Career Maker Full time

    Looking for a Business Development Manager for a Training center in Bahrain.

  • Sales Manager

    5 months ago


    Manama, Bahrain TS Full time

    **RESPONSIBILITIES** - Conduct market research to identify selling possibilities and evaluate customer needs. - Actively seek out new sales opportunities through cold calling, networking, and social media. - Set up meetings with potential clients and address to their needs and concerns. - Prepare and deliver appropriate presentations on services. - Create...


  • Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Cluster Assistant Training Manager - Ramada Hotel & Suites Suites by Wyndham Amwaj Islands & Wyndham Garden Manama to join our team at Bahrain. **Job Summary**: The goal is to enhance Team Member’ skills, performance, productivity and quality of work. **Education & Experience**: **EXPERIENCE, CERTIFICATE & EDUCATION** -...

  • F&b Training Manager

    4 months ago


    Manama, Bahrain Apt Resources Full time

    **F&B TRAINING MANAGER**: **Job ID **:1123 **Location **:Manama - Bahrain **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area AED 7,000.00 **Other Benefits **:accommodation allowance. transport. meals. medical insurance. flight tickets **GCC Driving License **:no data **Description: - As waiting staff you are...


  • Manama, Bahrain Qureos Inc Full time

    **Job title**: Training & Career Development **Location**: Manama, Bahrain **Years of experience**: 3-6 years **Salary range**: 650-850 BHD **Industries**: Open **Education**: Bachelor's degree in Human Resources or related field (suggested) **Role summary**: This role involves delivering training, providing career counseling, and interacting with all levels...


  • Manama, Bahrain Apt Resources Full time

    **ASST. BRAND/TRAINING MANAGER - MALE**: **Job ID **:2968 **Location **:Manama - Bahrain **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area BHD 450.00 - 600.00 **Other Benefits **:Accommodation, transport, service charge, meal, medical insurance, tickets **GCC Driving License **:Not **Description: - Assistant Brand...

  • Training Officer

    7 months ago


    Manama, Bahrain Career Maker Full time

    As a Training Officer specializing in Food and Beverage (F&B), your primary responsibility is to design, develop, and implement training programs to enhance the knowledge and skills of F&B staff within the organization. You will work closely with department heads, managers to identify training needs, create effective training materials, and conduct training...