Training Manager

12 hours ago


Manama, Bahrain Apt Resources Full time

**TRAINING MANAGER**:
**Job ID **:1044

**Location **:Manama - Bahrain

**Industry **:Hospitality / Tourism / Recreative

**Functional Area **:Functional Area

BD 1,000.00

**Other Benefits **:Free Accommodation. Transportation and other benefits plus yearly ticket

**GCC Driving License **:no data

**Description:
- Minimum 1 year TL experience in inbound or outbound process.
- To ensure desired customer delight by providing satisfactory response to customer interaction
- Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services
- Evolve more effective work process for improving customer interactions
- Constantly monitor & review performance metrics for achievement of objective
- To interface with respective work center for resolution of complaints
- To track & ensure closure of complaints
- To effectively manage Contact Center operations for constant performance achievements
- Identify relevant training needs of agents & ensure effective implementation
- Effectively manage shift operations
- Interface with IT/HR/ Training/Quality
- Collate data & generate MIS report.


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