Assistant Training Manager

3 months ago


Manama, Bahrain Marriott International, Inc Full time

**Job Number** 24109202
**Job Category** Human Resources
**Location** Sheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.

Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 4-year bachelor's degree Business Administration, or related major;
- 2-3 years' experience in the training or related professional area;
- Certified trainer.

**CORE WORK ACTIVITIES**

**Assisting with Administering Employee Training Programs**
- Promotes and informs employees about all training programs.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Assisting with Evaluating Training Programs Effectiveness**
- Monitors enrollment and attendance at training classes.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.

**Assisting with Developing Training Program Plans and Budgets**
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Aligns current training and development programs to effectively impact key business indicators.
- Assists with establishing guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

**Assisting with Managing Training Budgets**
- Assists with the development of the Training budget as required.
- Assists with managing budget in alignment with Human Resources and property financial goals.
- Assists with managing department controllable expenses to achieve or exceed budgeted goals.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.



  • Manama, Bahrain Wyndham Hotels & Resorts Full time

    Wyndham Garden is now seeking a Cluster Assistant Training Manager - Ramada Hotel & Suites Suites by Wyndham Amwaj Islands & Wyndham Garden Manama to join our team at Bahrain. **Job Summary**: The goal is to enhance Team Member’ skills, performance, productivity and quality of work. **Education & Experience**: **EXPERIENCE, CERTIFICATE & EDUCATION** -...

  • Training Manager

    3 months ago


    Manama, Bahrain Tafaseel Full time

    Training Manager in the BPO industry is responsible for developing, implementing, and overseeing training programs for contact center employees. They play a crucial role in ensuring that customer service representatives are equipped with the necessary skills and knowledge to provide excellent customer service. The role involves a combination of strategic...

  • Training Manager

    5 months ago


    Manama, Bahrain MAE Aircraft Management Full time

    **Job title / Role**: **TRAINING MANAGER (TM)** **Work location**: **MAE Aircraft Management W.L.L. (MAE), Bahrain** **Department**: **FLIGHT OPERATIONS** **Superior**: **ACCOUNTABLE MANAGER** **Full-time** **Reference Document**: **A. Essential Duties and Responsibilities**: 1. Ensuring all the courses are in compliance with BCAA. 2. Acting as CRM...

  • Training Manager

    5 months ago


    Manama, Bahrain Apt Resources Full time

    **TRAINING MANAGER**: **Job ID **:1044 **Location **:Manama - Bahrain **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area BD 1,000.00 **Other Benefits **:Free Accommodation. Transportation and other benefits plus yearly ticket **GCC Driving License **:no data **Description: - Minimum 1 year TL experience in inbound or...

  • Training Manager

    3 months ago


    Manama, Bahrain Talent Pal Full time

    Training Manager in the BPO industry is responsible for developing, implementing, and overseeing training programs for contact center employees. They play a crucial role in ensuring that customer service representatives are equipped with the necessary skills and knowledge to provide excellent customer service. The role involves a combination of strategic...


  • Manama, Bahrain Calo Full time

    About Calo Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers Launched in Bahrain in 2019, we have since expanded to 5 countries in the region, delivered millions of meals to our customers and launched our very own Grab & Go cafe concepts. We're...


  • Manama, Bahrain Apt Resources Full time

    **ASST. BRAND/TRAINING MANAGER - MALE**: **Job ID **:2968 **Location **:Manama - Bahrain **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area BHD 450.00 - 600.00 **Other Benefits **:Accommodation, transport, service charge, meal, medical insurance, tickets **GCC Driving License **:Not **Description: - Assistant Brand...

  • Training Officer

    1 month ago


    Manama, Bahrain Tafaseel Full time

    **Job Summary**: We are looking for a proactive and skilled Training Officer to join our team at Tafaseel BPO. The Training Officer will be responsible for developing and implementing training programs that enhance the skills and knowledge of our employees in the BPO sector. This role is crucial for ensuring that our team delivers high-quality service to our...

  • Mgr-training

    5 months ago


    Manama, Bahrain Marriott International, Inc Full time

    **Job Number** 24028084 **Job Category** Human Resources **Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Helps drive company values and philosophy and ensures all training and development...

  • Assistant Area Manager

    5 months ago


    Manama, Bahrain Texas Chicken Full time

    **Be a part of the crew**: At Texas Chicken, we’re one big family.We like to choose people who are cheerful, unique and are constantly pushing each other to reach their goals. 1. Setting sales targets with the help of Operations Director. 2. Assist the Operations Director in all Operation aspects and concerns 3. Maximizing sales and profitability -...

  • Training Specialist

    5 months ago


    Manama, Bahrain Al Abraaj Restaurants Group Full time

    **Reporting to**:Training Manager **Industry**:Restaurant/Food Services **Job Summary** - Identify the training needs of employees and the organisation through various methods. - Design and develop training programs that align with organisational goals and address identified training needs. - Conduct training sessions and/or coordinate with...


  • Manama, Bahrain Mega Mart Full time

    Responsible for assisting the Store Manager in day-to-day store operations with focus in the following areas: Ø Staff management Ø Retail operations and process management Ø Product, pricing, promotion management Ø Coordination and communication with all support functions - Monitors and adheres to SOPs on all operations aspects including but not...

  • Assistant HR Manager

    3 months ago


    Manama, Bahrain Domo Ventures W.L.L. Full time

    **Our client is seeking a qualified Assistant HR Manager** to join their dynamic team. **Key Responsibilities**: - ** Talent Acquisition**: Implement effective recruitment strategies to attract and select top talent. - ** HR Administration**: Maintain comprehensive employee records and ensure compliance with relevant labor laws and company policies. - **...

  • Assistant Manager

    5 months ago


    Manama, Bahrain Arab Banking Corporation Full time

    To assist the Group Business Continuity Management (BCM) Manager and team in the implementation of BCM activities across Bank ABC Group. **Principal Responsibilities, Accountabilities and Deliverables of Role**: BCM Strategy: assist with the definition and recommendation of the BCM Framework for all Units / Departments across Bank ABC Group Implementation...


  • Manama, Bahrain Hanaali Group Full time

    **Job Summary**: We are seeking an experienced and passionate Assistant Restaurant Manager to join our team. As an Assistant Manager, you will support the Restaurant Manager in overseeing the daily operations of our restaurant. You will work closely with the management team to ensure the highest level of customer service and satisfaction while maintaining a...


  • Manama, Bahrain Hilton Full time

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...


  • Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** The Westin & Le Meridien, City Centre, Bahrain **Job Number** 24045801 **Job Category** Housekeeping & Laundry **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...


  • Manama, Bahrain Marriott International, Inc Full time

    **Additional Information** The Westin & Le Meridien, City Centre, Bahrain **Job Number** 23160047 **Job Category** Housekeeping & Laundry **Location** The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...


  • Manama, Bahrain Era Projects Full time

    A leading Developer & Property Management Company in The Kingdom Of Bahrain seeks to employ Assistant Manager Softservices. Experience - 8 -12 yrs. minimum on the relevant or similar position Job Knowledge: Should be master in facilitating the cleaning and housekeeping operations of high rise buildings, hotels/ residential towers. Should be able handle...


  • Manama, Bahrain Food Vest Holding Full time

    Qualifications: Minimum of 2 years' experience in the same field. **Responsibilities**: - Assist the restaurant manager in running an efficient and profitable operation of the store. - Performs opening and closing duties. - Informs the restaurant manager of any operational inconsistencies, employee incidents or any unusual or pertinent events. - Performs...