F&b Team Leader

3 weeks ago

Manama, Bahrain Hilton Full time

Position Purpose

To a) assist the Guest Operations Manager in inspirationally leading and managing the Food & Beverage team, b) manage the smooth daily operation of our F&B; outlets in line with brand standards,and c) ensure that each F&B; guest receives prompt, professional, friendly and memorable brand-unique serviceat all times.

Duties & Key Responsibilities
- Come to work every day with a smile on your face
- Be the main point of contact for all assigned TMs and be the link to the Guest Operations Mgr
- Be a role model for others concerning brand-specific behaviours and brighearted hospitality
- Manage the food & beverage team through times of stress, speedily resolve guest concerns and implement resolutions by using discretion and judgement.
- Work within the F&B; team and carry out the same tasks like F&B; Hosts, but take on additional 'team leader' responsibilities such as motivating, praising, empowering, guiding, resolving conflicts, setting (team) goals, evaluating team progress and taking corrective actions to deliver expected team results when necessary
- Assist the Guest Operations Manager in interviewing and selecting F&B; SVs and Hosts
- Organize on-boarding, supervising, and scheduling of F&B; Hosts and Supervisors
- Organise and provide regular F&B; training (incl. Systems) for all Team Members so they can help when required (task can potentially be delegated to a F&B; SV)
- Provide a positive work environment to F&B; team members that allows everyone to thrive and fulfil their potential
- Ensure that all F&B; Hosts and SVs understand the purpose of their role and are equipped with the training and tools required to deliver great brand-specific guest experiences
- Ensure all F&B; SVs and Hosts are willing to roll up their sleeves and help in other departments during busy periods and as required - make sure you are willing to do the same too
- Monitor Guest Feedback (SALT; Social Reviews) relevant to F&B; service experience and initiate corrective actions immediately if necessary
- Plan, offer and conduct regular trainings on service skills, guest complaint handling and upselling in F&B; outlets for F&B; and FO Hosts. (task can be delegated to a F&B; SV)
- Plan and coordinate TM tasks and monitor the quantitative and qualitative output
- Coach Supervisors and ensure they are assigned to their Team Members and champion responsibilities as required every 6 months
- Update the Guest Operations Manager (in regular team meetings) on the performance and progress of Supervisor 'coachees' and suggest development opportunities for them in the coming months. Team Leaders are responsible for the on-boarding of coachees, execution of agreed development or performance improvement actions.
- Assist in the rostering of the F&B; (service) team, and ordering of supplies.
- Oversee the daily F&B; outlet operations, and engage personally in serving guests when the operations are busy.
- Hold pre and post shift briefs with the F&B; Service Team and ensure learning is applied during the next shift.
- Ensure that the F&B; Service team and FO Hosts understand the specifications of the dishes we sell, and that they are well equipped to deliver brand-specific guest experiences.
- Work with the Head Chef on menu planning through monitoring of food sales and proposing new menu ideas
- Ensure that F&B; Hosts are offered front office training after 6 months being in their role
- Support the overall management of the hotel by establishing effective working relationships with all other departments, ensuring a high level of cross departmental collaboration

Execute duties as assigned by the Guest Operations Manager & General Manager

**What are we looking for?**
A Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Management and/or supervisory Food and Beverage experience
- Able to meet financial targets
- Ability to comply with all Food and Beverage brand standards
- Ability to work under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Degree in relevant area
- Passion for delivering exceptional levels of guest service

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to

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