Franchise Hotel
1 month ago
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.
**About Us**
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you'll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza.
**Your day to day**:
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- **Arrange **appointments and meetings for the F&B **In charged**
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- **Prepare **files, reports, correspondence and other relevant business **documentation**
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- **Handle **general enquiries (i.e. F&B reservation calls and **complains)**
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- **Send **proposal to F&B outlet **inquiries**
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- **Open **and sort incoming mails, reply/forward correspondence to the relevant areas **accordingly**
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- **Answer **incoming telephone calls and either transfer, redirect or take a **message**
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- **Monitors **incoming mails and reply/forward correspondence to the relevant **areas**
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- **Communicates well with all F&B outlets and related departments to ensure effective shift hand-overs**
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- **Coordinates **with all the outlet managers **accordingly**
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- **Coordinates **and keep track with Human Resources with the contract renewals and appraisals with all F&B staff**
- ** Arrange **contracts for entertainment (i.e. Band, singers, etc**.)**
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- ** Handles **entertainment requests and approval (i.e. dine-in, vouchers, cakes, etc**.)**
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- ** Takes **responsibility for the booking of major events such as Christmas and**
**New Year and to be present on the **event**
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- **Assist **guests and escort them to locations within the hotel at their **request**
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- **Maintains **current Hotel information and F&B promotions to be able to provide information to **guests**
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- ** **Maintains positive relationships with all internal customers and guests in order to exceed their needs and take action to address these needs in order to exceed their expectations and report problems to Management with suggestions for resolution**
- ** **Attends the F&B daily **briefing**
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- ** **Update the Time Lieu excel sheet and summary report to be submitted to Human 19. Resources department on a monthly **basis**
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- ** **Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way **communication**
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- ** **Maintain general filing **systems**
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- ** **Actively participate in organized **meetings**
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- ** **Work in line with business requirements**
**Performs related duties, special projects and complete tasks as assigned and directed by the Management**
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**What we need from you**
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- **To **present a good image by providing a courteous and professional service and by handling guest enquiries graciously and efficiently**
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- **Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs**
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- **Maintains a high level of product and service knowledge in order to explain and sell services and** **facilities to **guests**
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- **To **ensure that all operating standards comply with Company and Hotel Policies and Procedures and Minimum Standards.**
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- **To ensure that all employees have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.**
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- **To respond to changes in departmental functions as dictated by the industry, the company, or the hotel.**
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- **To maintain health and safety standards of the hotel by reporting all health and safety and security violations for immediate action.**
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- **Well aware of CP-Bahrain FLS Manual.**
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- **To be well aware of Fire and BT evacuation plan & assembly point**.**
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- **In **charge for all purchases in FBM for general store and direct requisitions for all the outlets**
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- **In charge of purchases of operational **equipment **with close coordination with Purchasing department, Finance and the **supplier**
**What we offer**
*** We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome ever
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