Assistant Front Office Manager

4 weeks ago

Manama, Bahrain Wyndham Hotels Full time

Wyndham Hotels & Resorts is now seeking Assistant Front Office Manager (Arabic Speaker) to join our team at Wyndham Garden in Manama,Bahrain.

**Job Summary**

The Assistant Front Office Manager (Arabic Speaker) primary function is to assist the Duty Managers with the daily operations of the front office. He/she will act as a supervisor to all Guest Services, Concierge and Uniformed Services/Transportation personnel assist with guest complaints and represent management.

**Education & Experience**
- A 4-year college degree and at least 1 year of related experience required.
- Supervisory experience required.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Must have a valid driver’s license from the applicable state.

**Physical Requirements**
- Long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.

**General Requirements**
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.

**Fundamental Requirements**
- Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.
- Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Assist with development of employee morale and ensure training of Guest Services personnel.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
- Monitor proper operation of the PBX. console and ensure that employees maintain Wyndham SOPs in its use.
- Greet and welcome all guests approaching the Front Desk in accordance with Wyndham SOPs.
- Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms.
- Assist Guest Service Agents with check-ins and checkouts; confirm that all SOPs are being followed properly.
- Assist and supervise Guest Service Agents with daily duties.
- Train new employees, help to develop and implement training programs.
- Maintain log of rooms in “out of order” status.
- Authorize and sign adjustments and paid outs over the limit.
- Oversee discrepancy report and monitor follow-through.
- Post updated information on 72-hour sheet and review with Guest Service Agents.
- Work closely with housekeeping regarding daily room status.
- Oversee Bell staff in the absence of a Supervisor.
- Confirm that Guest Service Agents, Operators and Bellstaff complete all duties.
- Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
- Ensure correct and accurate cash handling at the Front Desk.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages and promotions currently underway.
- Follow and enforce all Wyndham hotel credit policies.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Ensure participation within department for monthly Wyndham Enrichment Committee.
- Ensure team understands and remains focused on their role in contributing to the Guest S

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