Airline Ticketing Agent

3 months ago


Manama, Bahrain Stylos business services Full time

Duties & Responsibilities

Answer customer inquiries in a prompt, professional, and courteous manner

Assist customers with ticket purchases, changes, refunds, and will-call pickups

Effectively communicate company policies and procedures

Upsell customers on additional products and services when appropriate

Process payments quickly and accurately

Balance cash drawer at the end of each shift

Stay up-to-date on all upcoming events and promotions

Cross-train in other areas of the box office or front of house as needed

Handle customer complaints in a calm and efficient manner

Other duties as assigned

Adhere to all company policies and procedures

Maintain a positive and friendly attitude

Required Skills and Qualifications

should have IATA certificate

High school diploma or equivalent

3 years experience should have ticketing agent

Excellent communication skills

Ability to work well under pressure and multitask in a fast-paced environment

Basic math skills

Bilingual (English/Arabic)

Ticketing Agent certification

**Experience**:

- Airline Ticketing agent: 3 years (required)

License/Certification:

- IATA (required)

Application Deadline: 15/04/2024


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