Cashier (F&b)

4 months ago


Manama, Bahrain Al Ghalia Full time

Performs all duties in accordance with the Business Unit’s Standard Operating Policies and Procedures.
- Counts money in the cash drawers at the beginning of each shift to ensure that the amounts are correct and that there is adequate change. Any discrepancy to be brought to the SBU’s Assistant Manager.
- Responsible for the cash-up at the end of each shift.
- Balances cashiers with all relevant reports.
- Ensures his working environment is clean and tidy in line with the Company’s Health and Safety Guidelines.
- Assists the Supervisor, Manager and Assistant Manager in maintaining the SBU’s standards of cleanliness or problems in the surroundings, (e.g. floor cleanliness, messy tables/service stations.
- Listens to our customers, it’s the first step to providing a great experience and we love how passionate our customers are about our brand.
- Provides a great experience for our guests by providing exemplary guest service.
- Advises our customers in a confident and competent manner.
- Possesses excellent product knowledge in order to answer our guests’ enquiries and to resolve any issues.
- Puts guests at ease by locating any take-away orders on the Business Unit’s Computer System and confirming the correct order and Balance due.
- Maintains a high standard of personal grooming and demeanor (body language, facial expressions).
- Ensures complete understanding of the operations and Brand philosophy for Fatto and other Company SBUs, and convey same to guests.
- Received payments in a professional and polite manner, presenting change to guests, managing the register, including all card and cash operations.
- Notifies Supervisor/Managers of any special guests’ requests.
- Full awareness of the Company’s Fire Safety Procedures and Health and Safety regulations.
- Ability to switch roles quickly, by serving guests respectfully, swiftly and effectively and moving to complete other tasks.
- Ensures that all newspapers and magazines are kept neat and tidy. Recommends publications to guests.
- Takes orders from customers in person and sometimes over the phone giving expert advice along the way.
- Any other tasks as assigned by the SBU’s Supervisor/Manager/Assistant Manager.


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