Support Services Accounts Agent
7 days ago
Support Services Accounts Agent
Duties & Key Responsibilities
Being a Great Team Member
- Come to work every day with a smile on your face
- Be a reliable and motivated member of the Finance Operations team
- Communicate clearly and constructively with other team members to help deliver great guest experiences at our hotel.
- Be a role model for others by demonstrating passionate, friendly brand-specific guest service at all times
- Always deliver 'fair share' in team tasks and support colleagues whose workload may temporarily be heavy.
- Be willing to lend a hand where it is needed most and spend at least 30 minutes per day helping in operations such as housekeeping, stewarding, and F&B; service, providing brand-specific guest experiences
- Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts
- Be aware of planned team meetings and learning sessions and attend as required
- Volunteer to participate in company campaigns like Travel with Purpose or TM committees
- Execute duties as assigned by the Finance Operations Manager and GM
Accounting Specifics
- Carry out all assigned finance processes & tasks accurately, timely, reliably and with a high level of trustworthiness and integrity
- If assigned AP duties, pay all bills promptly after verifying that they have all the proper supporting documents. Ensure that the bills are accurate, and that they have been approved by the Finance Operations Manager / GM
- Assist in processing billing for hotel guests and departments
- Assist. in resolving outstanding balances
- Assist in receiving and consolidating all cash and preparing for bank deposits
- Maintain records of cash receipts and transactions and prepare General Cashier's report
- Help the Finance Operations Mgr. in analysing departmental costs and control factors to ensure the implementation of cost-effective measures throughout the whole hotel
**What are we looking for?**
- Ability to analyze large volume of complex financial information from many sources and create reports, forecasts, and projections
- Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate
- Ability to proactively identify and prevent potential problems
- Ability to help develop problem solving skills among direct reports and other team members as appropriate
- Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities
- Detail oriented and organized
- Ability to develop presentations and effectively present to all levels of company, hotels & owners.
- Strong communication and negotiation skills (all levels of management and external customers)
- Proficient in MS Excel, Word and Outlook with the ability to quickly learn new programs when required
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
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