Operations Manager
3 weeks ago
Responsibilities:
- Preparing the Annual Budget for the Operation Department
- Represent the Company at local level on operating issues.
- Ensure that all stores in the Market adhere to environmental, employment & Business Laws & Regulations.
- Single point of contact in the Market for Loss Prevention, I.T., Logistics, Finance & Marketing Support Divisions. Brief local function heads on Business priorities & initiatives.
- Develop & maintain positive & productive working relations with Divisions, ensuring support divisions remain focused on store operations.
- Locally direct contingency/disaster recovery, in liaison with Loss Prevention & Corporate Communications Department.
- Monitor operating costs of Country office. Identify opportunities for cost reduction, challenge unauthorized activity, monitor value for money.
- Ensure consistent application of Store Operating Procedures across all Divisions, or for assigned brand clusters
- Work with brand Operations across all brands to identify opportunities, plan recovery, re forecast Business Plans & to share Best Practice
- Report on cross brand implementation of operational standards & processes in collaboration with brand Business Directors/Managers
- Ensure the day-to-day operational activities of the field Operations teams are adequately covered, ensuring brand-operating standards are maintained and all trading hours are covered
- Give direction & allocate resources to achieve/recover Business Plan performance.
- Be the first point of contact for the business for all stores
- Ensure consistent application of brand operating & visual standards
- Maintain positive working relationships with brand teams to optimize business performance for assigned brand clusters, & other brand clusters present in Market
- Implement brand specific strategies to drive business
- Actively monitor Market activities, communicating timely & accurate data on opportunities, risks & competitive market trends to relevant division.
- Lead major change & property development projects in the Market, e.g. Mall developments, store openings.
- Apply project management expertise coordinating brand, Property & Support Division activity throughout the planning, development & completion phases.
Requirements
- Bachelor's Degree or Professional business qualification.
- A minimum of 7 years of progressive in Retail Stores experience is required.
- A proven record of success achieving sales target as desired by the business
- A valid Driving License.
- Should have Multi-site Store Retail Operations, Project management, Middle East marketplace work experience, Store development - new stores planning.
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