Operations Manager

3 months ago

Manama, Bahrain True Foods Hospitality Full time

**Operations Manager (Multi-Brand Food Service Outlets)**

We are a leading hospitality group operating a diverse portfolio of food service outlets across multiple locations and brands across Bahrain. Committed to excellence, we deliver exceptional experiences while maintaining high quality standards and operational efficiency. We are seeking experienced Operations Managers with expertise in training, leadership, demand planning, and multi-brand management to ensure consistent quality across all our outlets.

**Summary**

As the Operations Manager, you will spearhead the operational strategy and training initiatives for our multi-location, multi-brand food service outlets. Your role will focus on driving quality assurance, optimizing demand planning, and promoting and motivating a culture of high efficiency among our teams to achieve customer satisfaction across all brands.

**Key Responsibilities**
- Leadership and Training: Mentor, coach, and empower outlet managers and staff across multiple brands to uphold quality standards, operational procedures, and customer service excellence.
- Quality Assurance and Compliance: Implement and oversee quality assurance programs to maintain high standards in food quality, service delivery, cleanliness, and customer satisfaction across all brands and locations.
- Demand Planning and Inventory Management: Develop and execute demand forecasting and inventory management strategies to optimize stock levels, reduce waste, and ensure efficient supply chain operations for all brands.
- Operational Oversight: Manage day-to-day operations across multiple locations and brands, ensuring adherence to company policies, health, safety, and hygiene standards.
- Continuous Improvement: Identify opportunities for operational efficiencies, process improvements, and cost savings across all brands. Implement best practices to enhance operational effectiveness.
- Financial Management: Collaborate with finance and procurement teams to develop and manage budgets, control costs, and maximize profitability while maintaining quality standards across all brands and locations.
- Vendor and Stakeholder Relations: Cultivate and maintain strong relationships with suppliers, vendors, and stakeholders to ensure seamless supply chain operations and quality service delivery for all brands.

**Qualifications**:

- Degree or certification in Hospitality Management, or a related field.
- Proven experience as an Operations Manager within the food service industry, with a strong background in multi-location and multi-brand management, demand planning, and inventory management.
- Demonstrated success in implementing quality assurance programs and driving compliance with standards across diverse brands and locations.
- Excellent leadership, coaching, and interpersonal skills with the ability to motivate and develop teams in a multi-brand setting.
- Strategic thinker with a proactive approach to problem-solving and decision-making.
- Strong financial acumen and experience in budget management and financial analysis.
- Proficiency in MS Office and familiarity with restaurant management software.

**Additional Information**:
This is a full-time position based at our corporate headquarters, requiring regular travel to various outlet locations therefore a driver's license is a must. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth within our expanding organization.

**Reach out**:
If you are passionate about multi-brand management, driving operational excellence, optimizing demand planning, and leading teams to uphold quality standards across diverse locations, we encourage you to apply. Together, let’s elevate our multi-location, multi-brand food service outlets to new heights of success and customer satisfaction in the hospitality industry.

**Job Types**: Full-time, Permanent

**Experience**:

- MultiBrand: 3 years (preferred)

License/Certification:

- Driver's License (required)

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