Telecom Business Analyst for Salesforce Solutions
3 days ago
**Job Overview:**
We are seeking a highly skilled Telecom Business Analyst to join our team at RESO. The successful candidate will possess in-depth knowledge of Salesforce Communications Cloud and its capabilities, as well as expertise in B2B sales processes.
**Key Responsibilities:
- Deep understanding of Salesforce Communications Cloud and its applications in the telecom industry.
- Expertise in automating order-to-cash processes using Salesforce solutions.
- Ability to analyze and document business processes, identifying areas for improvement through automation and process optimization.
- Familiarity with other Salesforce products and their integration with Communications Cloud.
- Strong analytical skills to identify issues, analyze processes, and recommend innovative solutions.
**Required Skills and Qualifications:
- Minimum 5 years of experience in Business Analyst roles, preferably in Salesforce or similar CRM systems.
- Proven track record of improving business processes through automation and process optimization.
- Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
- Experience with workflow automation tools like Salesforce Flow, Process Builder, or custom automation solutions.
- Familiarity with the telecommunications sector and its specific challenges related to B2B sales and order automation.
**Benefits and Opportunities:**
As a Telecom Business Analyst at RESO, you will have the opportunity to work on high-impact projects that drive business growth and improvement. You will be part of a dynamic team that values innovation, collaboration, and continuous learning.
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