IT Service Management Professional
7 days ago
About the Job
">Our client company has a long-standing partnership with the Rashid Equestrian and Horseracing Club in Bahrain, contributing to the country's rich equestrian tradition. They are seeking an IT Service Management specialist to manage and customize their Jira service management product for a two-year contract.
">Job Description
">We are looking for a highly skilled professional to take on the role of IT Service Management specialist. The successful candidate will be responsible for platform administration and customization requirements, ensuring the effective operation of the ITSM systems. Key objectives include providing advanced support for daily activities, configuration, and operation of platforms, applications, and deployment of additional solution components.
">The ideal candidate will have expertise in process design and documentation, as well as excellent analytical and problem-solving capabilities. Strong facilitation, negotiation, and influencing skills are essential for this role, along with proficiency in negotiating priorities and resolving conflicts among project stakeholders.
">Scope of Work
">The customer proposes employing one outsourced resource: a system administrator to join its Government & System Development Directorate for One Year. The resource responsibilities will include but not be limited to the below areas: key skills, IT service management system internal controls, SLA / ITIL compliance, documentation & reporting, project management, IT infrastructure management, client relationship management, performance analysis, business process reengineering, quality control.
">Required Skills and Qualifications
">The successful candidate will have continuously monitored, evaluated, and evolved the ITIL IT Service management processes and best practices to increase effectiveness and maturity of IT service delivery and drive operational stability. Proficiency in administering and troubleshooting core services such as FTP, DNS, DHCP, QIP, web services, and other key 3rd party products is required.
">Able to influence others and function effectively in a collaborative work environment, the ideal candidate will have experience in working in a team with all levels of people, both internal and external to the organization. Experience in leading a team when necessary is also desirable.
">Benefits
">This is a great opportunity to work with a renowned client company in Bahrain, offering a competitive package including salary, benefits, and career growth opportunities. If you are a motivated and experienced IT Service Management specialist looking for a new challenge, please apply now.
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