Customer Service Professional

3 days ago


Manama, Manama, Bahrain Randstad (Schweiz) AG Full time

At Randstad (Schweiz) AG, we are seeking a highly motivated Customer Service Professional to join our team.

The Call Centre Support Specialist will be responsible for handling incoming and outgoing calls with a focus on delivering exceptional customer service.

This role requires an individual who is self-driven, with high levels of energy and drive. The ideal candidate must possess strong communication skills, with the ability to maintain good rapport with customers over the phone.

The key duties of this position include:

  • Answering all calls within 2 rings
  • Maintaining a cordial and positive tone of voice in all calls
  • Focusing on meeting the needs of the customer and addressing their queries and requests
  • Selling, up-selling, and cross-selling different products and services to customers
  • Ensuring that next steps and requirements are aligned and clarified with the customer before the end of the call
  • Data entry, filing, and documentation management

As a Sales and Customer Care Representative, you will play a critical role in ensuring customer satisfaction and loyalty. To excel in this role, you should have a minimum of high school certification and preferably a diploma or relevant work experience. Strong communication, selling, and teamwork skills are essential for success in this position.



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