Cloud Services Delivery and Operations Specialist
5 days ago
Company Overview
VIVA Bahrain is a leading telecommunications provider in the Kingdom of Bahrain, offering a range of innovative services to individuals and businesses.
About the Role
We are seeking an experienced Cloud Services Delivery and Operations Specialist to join our team. This is a key position responsible for overseeing the delivery of Cloud services, ensuring smooth implementation and operation, while maximizing subscriber satisfaction and retention.
Key Responsibilities
- Implement and manage the delivery of Cloud services, including setup, configuration, and maintenance, to meet subscriber needs and requirements.
- Collaborate with cross-functional teams to ensure seamless integration of Cloud services into existing infrastructure and workflows.
- Monitor and optimize the performance of Cloud services, identifying and addressing any issues or bottlenecks to ensure reliability and scalability.
- Provide technical support and troubleshooting assistance to subscribers and internal teams, resolving issues in a timely and efficient manner.
- Develop and maintain documentation, including installation guides, troubleshooting procedures, and best practices, to facilitate the delivery and support of Cloud services.
- Implement Dev Ops practices to automate and streamline deployment, testing, and monitoring of Cloud services, ensuring continuous integration and delivery.
- Implement security best practices and compliance measures to protect Cloud services and data, including identity and access management, encryption, and vulnerability assessments.
- Development and implementation of new Managed Cloud services offerings, defining requirements, and coordinating launch activities.
- Collaborate with vendors and partners to ensure alignment with service delivery standards and requirements, and to address any technical or operational challenges.
- Participate in ongoing training and professional development activities to enhance technical skills and knowledge of Cloud services delivery, Dev Ops, and security practices.
- Work alongside architecture and engineering teams to design and implement any scalable software services.
Qualification & Experience
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proficiency in English language.
- Project Management Professional.
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