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Client success manager

1 month ago

Manama, Manama, Bahrain Domo Ventures W.L.L. Full time
Our client, a regional branding agency, is looking for a Client Success Manager to play a pivotal role in fostering strong client relationships by delivering exceptional after-sales service. This encompasses creating a seamless onboarding experience for new clients, managing project lifecycles, and ensuring successful project completion through close collaboration with internal departments. Key Accountabilities: Client Relationship Management: Develop and cultivate strong, long-lasting relationships with clients. Proactively identify client needs and exceed expectations. Act as a trusted advisor, providing ongoing support and guidance throughout the client journey. Project Management & Delivery: Oversee the entire project lifecycle, ensuring timely and efficient project execution. Facilitate clear communication between clients and internal teams (Studio/New Media/Production). Manage project documentation, including job orders, modifications, references, and client feedback. Monitor project progress, address any roadblocks, and implement corrective actions as needed. Client Onboarding & Satisfaction: Design and implement a comprehensive onboarding program for new clients. Ensure a smooth and positive client experience from initial contact to project completion. Gather client feedback and implement improvements to enhance client satisfaction. Quality Assurance & Service Delivery: Implement and maintain a quality management system to ensure consistent service delivery. Oversee the team's performance to uphold high standards of responsiveness and client service. Identify and address client issues promptly, providing exceptional customer-centric support. Provide effective leadership and guidance to the client service team. Foster a collaborative and supportive work environment to optimize team performance. Continuously monitor and evaluate the team's performance, identifying opportunities for improvement. Job Specifications: Bachelor's degree in Communications, Marketing, Business, New Media, or Public Relations (preferred). Proven track record in account management with a minimum of six years of experience. Fluency in both Arabic and English (mandatory). Experience working in an advertising agency (highly preferred). Strong customer service skills with a proven track record of exceeding client expectations. Excellent communication, interpersonal, and organizational skills. Ability to work independently and as part of a team in a fast-paced environment. A keen eye for detail and a commitment to quality assurance.
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