Strategic Systems Support and Technical Partnership Specialist

6 days ago


Manama, Manama, Bahrain Srt Marine Full time

We are seeking a highly skilled and ambitious Customer Engagement and Technical Account Manager to join our team at SRT Marine Systems plc. With a strong background in system type product training or product management, you will be trained to expert level on our system to provide frontline continuous operating support to our customers.

Job Overview

This is an exceptional opportunity for a talented individual to take on the role of Customer Engagement and Technical Account Manager, where you will work closely with customers to configure system functionality settings that deliver the desired outcomes. You will understand the customers' operational objectives and problems, and evolve system settings and configurations to solve these challenges.

Responsibilities:
  • Configure system functionality settings to meet customer requirements
  • Provide front-line user support to enable smooth system usage
  • Drive continuous insightful feedback on suggested improvements and new functionalities to our product management and development teams
Requirements

To succeed in this role, you must possess excellent interpersonal communication skills, a professional and discrete demeanor, and a natural ability to quickly understand new concepts and products. Your experience should be from a customer support or product management or training background for complex computer applications.

Bilingual proficiency in English and Arabic is essential, as well as inquisitive problem-solving capabilities. We offer an excellent pay package, long-term career development opportunities, and benefits including private medical care.



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