Sales Operations Manager
1 week ago
BUSINESS OVERVIEW
Majid Al Futtaim is a leading regional player in the Middle East, North Africa, and Central Asia retail markets. With over 43,000 employees and revenues of over $11 billion, we operate in 18 countries across the region.
Our portfolio includes some of the most iconic brands such as Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, and Vox Cinemas. We strive to create great moments for everyone, every day.
JOB SUMMARY
The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations, including achieving sales targets and managing and developing the store teams to maximize profitability, maintain brand image, ensure operational compliance, and offer an excellent customer experience.
ROLE RESPONSIBILITIES
- Lead the team in delivering exceptional customer service standards and enable the fulfillment of customer experiences through a clear understanding of company CX standards, individual customer needs, and awareness of current trends and competitors.
- Drive the Store team to deliver the highest levels of customer service at all times.
- Build and maintain professional relationships with support teams, providing regular feedback to Marketing, Buying, and Planning departments.
- Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
- Manage and implement all sales promotions and brand activities, communicating effectively with support teams to ensure maximization of sales.
- Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
- Ensure smooth store operations in the absence of the Store Manager, dealing with potential disruptions to the business in a timely manner.
- Implement, manage, and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
REQUIREMENTS
- Diploma or high school certificate
- Qualification in Retail-related field is an added advantage
- Minimum 4-5 years' industry experience
- Management skills
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