Guest Experience Specialist

4 days ago


Manama, Manama, Bahrain Domo Ventures W.L.L. Full time
Job Requirements

To succeed in this role, you will need:

  • Previous work experience as a Hostess or in a similar capacity.
  • Exceptional communication and interpersonal skills, with the ability to work well under pressure.
  • Flexibility to work varied shifts, including weekends, evenings, and holidays.

Responsibilities:

  • Provide exceptional guest experiences, ensuring seamless operations at the front desk.
  • Maintain open lines of communication with the team, keeping everyone informed about client bookings and needs.
  • Elevate the restaurant's reception standards by providing attentive service.
  • Create detailed client bookings for tables, ensuring they are set before guests arrive, and maintaining an up-to-date floor plan.
  • Manage the front desk efficiently, receiving incoming calls, greeting customers, and adhering to the restaurant's standards.
  • Inform guests about available tables and direct them accordingly, showcasing your knowledge of the restaurant.
  • Collaborate with the management team to resolve customer complaints in a timely and satisfactory manner.


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