Front Desk Services Coordinator
7 days ago
Movenpick seeks a Front Desk Services Coordinator to create a welcoming atmosphere for guests.
Responsibilities- Greet and check-in guests, providing efficient service and ensuring seamless experiences.
- Handle guest inquiries, requests, and complaints with professionalism and empathy.
- Process check-outs, including accurate billing and payment handling.
- Upsell hotel services and amenities to maximize room occupancy and guest satisfaction.
- Maintain thorough knowledge of hotel facilities, local attractions, and services.
- Collaborate with other departments to ensure guest needs are met promptly.
- Manage reservations, room assignments, and special requests.
- Ensure the front desk area is organized and well-stocked with necessary supplies.
- Minimum 1 year experience in a guest services role, preferably in a hotel setting.
- Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience).
- Excellent communication and interpersonal skills with a focus on customer service.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook).
- Experience with Opera hotel management software preferred.
MOVENPICK values multilingual skills, particularly Arabic and English, and the ability to remain calm and professional in high-pressure situations. The ideal candidate will have strong problem-solving abilities, attention to detail, flexibility to work various shifts, and physical ability to stand for extended periods.
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